Dear Valued Guest,
Thank you for sharing your experience with us. We sincerely regret that the noise from the hallway disrupted your stay, and we understand how important a peaceful environment is for our guests. Your feedback is valuable, and we will review possible improvements to enhance comfort.
We also appreciate your suggestion regarding the check-in and check-out process, especially during peak periods, and will take it into consideration as we continuously strive to improve our service.
On a positive note, we are delighted that you enjoyed our strategic location, clean and well-appointed room, and excellent room service. It is wonderful to know that these aspects made your stay pleasant. We hope to welcome you back for another stay, and perhaps next time, you will have the opportunity to enjoy our gym and pool facilities.
Safe travels, and we look forward to hosting you again.
Warmest Regards
May Cheong
General Manager