Dear Valued Guest, Thank you for sharing your detailed feedback, and we’re truly sorry to hear about the confusion and inconvenience you experienced during your stay. We understand your concern regarding the difference in pricing and the misunderstanding about the stay duration in the system. Situations like this can understandably feel frustrating, especially when expectations from the booking platform do not match what is processed at check-in. We sincerely apologize for the inconvenience caused by the need to extend your stay and the additional charges incurred. Please note that room duration and rates are usually determined by the hotel system and booking terms, and sometimes transit-type accommodations operate with hourly-based usage which can lead to differences in interpretation. However, we agree that clearer communication—both from the booking platform and at check-in—is very important to avoid misunderstandings like this. Your feedback regarding Traveloka is also noted. While we are not affiliated with pricing decisions made by third-party platforms, we understand how this experience may affect your trust, especially as a regular user. We will certainly pass this feedback forward so it can be reviewed appropriately. We sincerely apologize again for the inconvenience and appreciate you bringing this to our attention. We hope you may still consider giving us another opportunity in the future to provide a smoother and more transparent experience. Safe travels and thank you for your continued support. Warm regards, Saiful Firdaus Cluster Hotel Manager

Dear Mr. Mahendwi, Thank you for taking the time to share your feedback and for highlighting both the positive and areas for improvement during your stay. We’re glad to hear that you found our staff friendly and welcoming. At the same time, we sincerely apologize that the cleanliness and comfort of the room did not meet your expectations. This is certainly not the standard we aim to provide, especially given our strategic location which is meant to offer a convenient and comfortable rest for travelers. Your comments regarding cleanliness are very important and will be shared directly with our housekeeping team for immediate review and improvement. We understand how significantly cleanliness impacts guest comfort, and we are taking your feedback seriously to ensure better consistency moving forward. Thank you again for your honest review. We truly appreciate your input as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide a much better and more comfortable experience. Safe travels! Warm regards, Saiful Firdaus Cluster Hotel Manager

Dear Valued Guest, Thank you for your kind feedback. We’re very happy to hear that our staff were friendly and able to assist you quickly during the check-in process, as well as clearly inform you about the check-out schedule. Providing efficient service and clear communication is something we always strive for, so it’s great to know this made your stay more comfortable. We truly appreciate you taking the time to share your experience. We hope to welcome you back again on your future travels for another pleasant stay. Safe journey and take care! Warm regards, Saiful Firdaus Cluster Hotel Manager

Dear Mr.Arya, Thank you for your feedback and for staying with us. We’re glad to hear that you experienced a quick and smooth check-in process. However, we sincerely apologize for the inconvenience caused by the smell of burning that you noticed in the room. We understand how this can affect your comfort, and this is not the experience we want to provide for our guests. Your feedback has been noted and will be shared with our team for further investigation, including checking ventilation and surrounding environmental factors to prevent this from happening again. We truly appreciate you bringing this to our attention, as it helps us improve our service quality. Thank you once again for your stay, and we hope to welcome you back in the future with a more comfortable experience. Warm regards, Saiful Firdaus Cluster Hotel Manager

Dear Valjued Guest, Thank you for your kind review and for sharing your experience. We’re very glad to hear that our location at KM 166 was convenient for your short rest during your journey. Being situated inside the rest area is indeed designed to make it easier for travelers like you to take a break without needing to exit the toll road, offering comfort and practicality during long trips. We truly appreciate your feedback and support. We hope to welcome you again on your future travels and continue to be a convenient place for you to rest along the way. Safe travels and take care! Warm regards, Saiful Firdaus Cluster Hotel Manager

Dear Valued Guest, Thank you for your feedback. We’re very glad to hear that our hotel is suitable for a short rest during a long journey. Providing a comfortable and convenient place for travelers to recharge is exactly what we aim for, and we’re happy it met your needs. We truly appreciate you taking the time to share your experience. We hope to welcome you again on your future trips. Safe travels! Warm regards, Saiful Firdaus Cluster Hotel Manager