9.1
Exceptional
From 468 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.8

Location

9.2

Service and Facilites

8.9

People often mention about Hotel Santika Premiere Lampung
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Taste (79)
Ambiance (68)
Staff Friendliness (64)
Variety (64)
Hotel Area (61)
Bedroom (58)
Bathroom (56)
Accessibility (55)
Family Friendly (55)
Room Space (55)
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Traveler Reviews Hotel Santika Premiere Lampung

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40
Customer reviews
diah s.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
The room was comfortable, the bed made for a good night's sleep, and the service was excellent. I requested a baby crib, and it was already set up upon entering. The location is excellent, right next to the mall. The breakfast food, however, needs improvement.
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Accommodation's Reply
01 Aug 2025
Dear Ms. Diah S, Warmest greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you were satisfied with the facilities, services, and strategic location of Hotel Santika Premiere Lampung. Your feedback regarding breakfast is also a concern and improvement for us. Providing overall comfort for our customers is our vision and mission in serving you. We are happy to receive criticism and suggestions to improve the quality of our services and facilities to welcome your next visit. Best regards, Management of Hotel Santika Premiere Lampung
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p***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Check in took a long time, the swimming pool couldn't be used and it took a very long time to clean it, 4 days, the lobby was hot
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1 people find it helpful
firman s. p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Santika Premiere is amazing, the service and hotel are very satisfying.
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Accommodation's Reply
30 Jul 2025
Dear Mr. Firman S.P, Warmest greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the services and facilities of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision and mission in serving you. We are happy to receive criticism and suggestions to improve the quality of our services and facilities to welcome your next visit. Best regards, Management of Hotel Santika Premiere Lampung
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Lilik R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are very friendly, oh my gosh, I'm even embarrassed by myself, the service is also okay
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+4
2 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mrs. Lilik R, Warmest Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the various facilities, strategic location, and services of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next visit. Best regards, Management of Hotel Santika Premiere Lampung.
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J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice, worth it for the price
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. J*y, Warmest Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you were satisfied during your stay at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung.
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A pleasant experience staying at HS Premiere. The room is spacious. The breakfast is plentiful and delicious. The staff is friendly.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. S*y, Warmest Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the facilities, food, and service of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of our services and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean room, Delicious Breakfast. Comfortable clean parking. I ordered 2 rooms. 1 room AC is not cold, Hot water is not working properly, Refrigerator is not cold (I have contacted the front office but until we checked out no one came to fix it) Suggestion: - Please pay attention to the service when checking in if it is busy, we waited quite a long time. not flexible given a room before 2 o'clock. - Hopefully they can soon have a separate swimming pool with the Apartment, and improve the cleanliness of the swimming pool water, the water is not clear and there is no water circulation. ohh yes friendly security. 👍
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. N*a, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung and thank you for your positive impressions of the room, breakfast, comfortable parking, and friendly security. We apologize for the AC and refrigerator problems you experienced. We apologize that our staff did not arrive to fix them. We have conveyed this to the relevant department as evaluation material for future improvements. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Hotel Santika Premiere Lampung Management.
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Fransiska S.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
I like the room but I do not like the bathroom because the bathroom if it is used where the shower is flooded. then the soundproofing is also less
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Accommodation's Reply
11 Jul 2025
Dear Ms. Fransiska S, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung and thank you for your positive impressions of our rooms and facilities. We apologize for the stagnant water and the lack of soundproofing. This is an evaluation material for us to improve. We are happy to receive criticism and suggestions to improve the quality of our services and facilities to welcome your next visit. Best regards, Management of Hotel Santika Premiere Lampung.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The service from the entrance was very passive, too much chatting with colleagues and not friendly. The service was not as friendly as the 4 star hotel I stayed at yesterday. My suggestion is that with hotel facilities as luxurious as this, the waiter's skills also need to be upgraded.
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Accommodation's Reply
15 Jul 2025
Dear Mr./Ms. S*a, Warmest Greetings from Hotel Santika Premiere Lampung. Thank you for visiting Hotel Santika Premiere Lampung and for taking the time to share your experience. Your feedback regarding the unfriendly and unprofessional attitude of the staff is highly appreciated and will be taken seriously by the management. We realize that with the facilities we offer, excellent service and professionalism from all staff are things that should go hand in hand. We have conveyed this to the relevant team for immediate evaluation and further training to improve our service standards. Our commitment is to continuously improve the quality of service for the comfort and satisfaction of every guest who comes. We are very happy to receive suggestions and criticisms that help to improve the quality of service and existing facilities. We sincerely hope to be able to provide the best service and facilities from Hotel Santika Premiere Lampung on your next visit. Best regards, Management of Hotel Santika Premiere Lampung.
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Johan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Very nice hotel, clean, and the best thing is it is next to the mall, so no need to leave the Santika area.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Mr. Johan S, Warm Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the facilities and strategic location of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best Regards, Management of Hotel Santika Premiere Lampung.
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotel staff are very helpful & fast in check in & check out process.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Ms./Mr. I*a, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the service of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung.
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Ayu I. G. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Easy access, spacious parking, located inside the mall, super smooth check in and check out, friendly and helpful staff, especially the receptionist, Ms. Dila. Thank you so much, Ms. I will definitely come back to stay here if I go to Lampung again.
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Accommodation's Reply
20 Jun 2025
Dear Mrs. Ayu I. H. N, Warm Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience during your stay at Hotel Santika Premiere Lampung. We are pleased to know that you were satisfied during your stay at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best Regards, Management of Hotel Santika Premiere Lampung
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very good, worth a try for those who want a family vacation
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Accommodation's Reply
20 Jun 2025
Dear Mr./Mrs. A*e, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied during your stay at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung
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Juli D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
For the room, bedsheets, bed, bathroom are clean. Only when checking in and when I wanted to take a shower in the afternoon I just found out that there were no towels available, so I had to wait first. And it took quite a long time to get it.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mrs. Juli D, Warm Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the facilities at Hotel Santika Premiere Lampung. We apologize for the incomplete towels available, and the long delivery time. We have conveyed this and of course it is not the standard of service provided. This will be an evaluation for us in the future. Providing overall comfort for customers is our vision & mission in serving you. We are happy to accept criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best Regards, Management of Hotel Santika Premiere Lampung
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Purika H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Quiet, comfortable, and friendly, spacious room. But towels are lacking and take a long time to be delivered.
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Accommodation's Reply
10 Jun 2025
Dear Mr. Purika H, Warm Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the facilities and services at Hotel Santika Premiere Lampung. We apologize for the incomplete towels provided, we have conveyed this, this is certainly not the standard of service provided. This will be an evaluation for us in the future. Providing overall comfort for customers is our vision & mission in serving you. We are happy to accept criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best Regards, Hotel Santika Premiere Lampung Management
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
friendly hotel staff helpful when checking in
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2 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mr./Mrs. S*a, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the service at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
There are many choices of food, while listening to Indonesian music makes breakfast comfortable.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Mr./Mrs. M*n, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you were satisfied during your stay at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung
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h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
If I have another chance, I will definitely choose to stay at Santika again
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Accommodation's Reply
10 Jun 2025
Dear Mr./Mrs. H*y, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied during your stay at Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Comfortable place, friendly staff, delicious food, basically the best...
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Accommodation's Reply
10 Jun 2025
Dear Mr./Mrs. I*a, Warm greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung. We are pleased to know that you are satisfied with the facilities, services and food of Hotel Santika Premiere Lampung. Providing overall comfort for our customers is our vision & mission in serving you. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung
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K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The food is good. But the swimming pool is too crowded because it is mixed with apartment guests.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warmest Greetings from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience at Hotel Santika Premiere Lampung and thank you for your good impressions regarding the food. We apologize for the crowded swimming pool due to the busy condition of the Hotel. We are happy to receive criticism and suggestions to improve the quality of service and facilities to welcome your next arrival. Best regards, Management of Hotel Santika Premiere Lampung.
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