9.3
Exceptional
From 112 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.3

People often mention about Alltrue Hotel Bintan – Tanjungpinang
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Staff Friendliness (14)
Distance to City Center (11)
Bedroom (11)
Ambiance (10)
Room Space (10)
Bathroom (10)
Taste (10)
Surroundings (9)
Wifi (9)
Accessibility (8)
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Traveler Reviews Alltrue Hotel Bintan – Tanjungpinang

Number of reviews per page
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40
Customer reviews
R***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel, friendly staff, comfortable
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean hotel and nice area while I was in transit.
1 people find it helpful
F***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended hotel to spend nights at Tanjung Pinang, everythings are so good specially the staffs, one day will be back again.
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Accommodation's Reply
19 Jul 2025
Dear Mr. Fikky, Thank you for choosing Alltrue Tanjung Pinang and for taking the time to share your delightful experience with us. We're thrilled that your long-planned stay turned into a memorable family holiday. Your kind words regarding our staff's friendliness and hospitality truly warm our hearts. We're thrilled that you and your family felt at home and appreciated the service from all our team members. Thank you once again for your kind words and for choosing us for your staycation. We're honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang.\ Best Regards, Management Alltrue Tanjungpinang
E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
the staff is very friendly and helpful, the location and hotel are very comfortable. the staff told me that there was maintenance, so it was understandable. thank you alltrue
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Accommodation's Reply
19 Jul 2025
Dear Ms. Esin, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are delighted that your long-planned stay turned into a memorable family vacation. It is a pleasure to hear that you enjoyed our hotel's central location and easy access to the business center, making your stay even more comfortable. Your kind words about the friendliness and hospitality of our staff truly warm our hearts. We are glad you and your family felt at home and appreciated the service from all our team members. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Best Regards. Alltrue Management.
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A***A
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I had a fantastic stay at this hotel! The room was clean and comfortable. The staff were very friendly and helpful. I would highly recommend this hotel for a relaxing vacation. Pertahankan! 👍🏼
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff is very friendly. The room is comfortable and clean. The water is smooth 👍
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1 people find it helpful
Rima D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The service is good, the staff is friendly, when there is a complaint it is immediately responded to. The breakfast menu has many choices.
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Accommodation's Reply
20 May 2025
Dear Ms. Rima, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. Your kind words regarding the friendliness and hospitality of our staff truly warmed our hearts. We are glad that you and your family felt at home and appreciated the service from all our team members. Your compliments regarding our breakfast service and food variety have been passed on to our team. Your satisfaction is our priority, and we are glad that we were able to make your breakfast experience a pleasant one. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management.
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Yunanda D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Slow wifi, room is not soundproof so there is a lack of privacy
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Accommodation's Reply
10 May 2025
Dear Mr. Yunanda D, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. We appreciate your feedback regarding the internet service, and we will definitely work on improving our WiFi connectivity to ensure a seamless experience for our guests. Thank you again for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management.
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ERIC L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel is clean, the team is friendly, the breakfast is delicious, but the breakfast is not very varied. Overall good.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Mr. Eric L, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. Your kind words regarding the friendliness and hospitality of our staff truly warmed our hearts. We are glad that you and your family felt at home and appreciated the service from all our team members. Your compliments regarding our breakfast service have been conveyed to our team. Your satisfaction is our priority. Regarding your complaint regarding our food variety, we will immediately follow up with the relevant department and we are happy to make your breakfast experience a pleasant one. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another enjoyable stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management.
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel is comfortable for resting and while working, Wi-Fi access is good.
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear Mr. Dody, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. It is great to hear that you enjoyed our smooth WIFI facility and made your stay even more comfortable. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
The staff very friendly, the location also in the center of the city. Breakfast was quite delicious
2 people find it helpful
Accommodation's Reply
07 Mar 2025
Dear Ms. Adinda, Thank you for choosing Alltrue Tanjung Pinang and for taking the time to share your delightful experience with us. We're thrilled that your long-planned stay turned into a memorable family holiday. It's fantastic to hear that you enjoyed our hotel's central location and easy access to business centers, making your stay even more convenient. Your compliments about our breakfast service and the variety of food have been shared with our team. Your satisfaction is our priority, and we're glad we could make your breakfast experience enjoyable. Thank you once again for your kind words and for choosing us for your staycation. We're honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Best Regards, Management Alltrue Tanjungpinang
F***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Super clean room. Location is ok, about 10 minutes walk to Akau Potong Lembu Foodcourt. The only downside is that the sound from the next room is very clear, it feels like you can join in the conversation.
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1 people find it helpful
Accommodation's Reply
07 Mar 2025
Dear Mr. Fransiscus, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are very pleased that your long-planned stay turned into a memorable family vacation. It is great to hear that you enjoyed our hotel’s central location and easy access to culinary and business centers, making your stay even more comfortable. Regarding your complaint about the soundproofing in the room, we will immediately follow up with the relevant department and ensure that this will not happen again. Thank you again for your review as input for our future progress. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another enjoyable stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management
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Yuliana H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
I stayed in a heart type room with my children, the hotel was quite comfortable, the room was clean, only the bathroom drain was not smooth, the TV had Netflix, the wifi was smooth, the refrigerator was also cold, the breakfast was delicious, all the staff were very friendly, God willing, if I go to Tapi, I will stay here again.
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1 people find it helpful
Accommodation's Reply
07 Mar 2025
Dear Ms. Yuliana H, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. Your kind words regarding the friendliness and hospitality of our staff truly warmed our hearts. We are glad that you and your family felt at home and appreciated the service from all of our team members. Your compliments regarding our breakfast service and variety of food have been passed on to our team. Your satisfaction is our priority, and we are happy to have made your breakfast experience a pleasant one. Regarding your complaint regarding the blocked bathroom drain, we will immediately follow up with the relevant department and ensure that this will not happen again. Thank you again for your review as input for our future progress. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another enjoyable stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management
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M***l
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 27 week(s) ago
Great service, friendly staff. We were concerned about the elder's mobility from lobby to the lift area. Mr. Rizal and the reservation staff went to extra length taking a video of the hotel's entrances. It showed the other side entrance that lead directly to guess lift without having to take the stairs. Hotel is new and clean. Great location! Very close to ferry terminal, Less tham 10 minute drive. Also, about 10 min drive to jalan Potong Lembu food area.
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Accommodation's Reply
27 Jan 2025
Dear Ms. Melati, Thank you for choosing Alltrue Tanjung Pinang and for taking the time to share your delightful experience with us. We're thrilled that your long-planned stay turned into a memorable family holiday. It's fantastic to hear that you enjoyed our hotel's central location and easy access to business centers, making your stay even more convenient. Your kind words regarding our staff's friendliness and hospitality truly warm our hearts. We're thrilled that you and your family felt at home and appreciated the service from all our team members. Thank you once again for your kind words and for choosing us for your staycation. We're honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Best Regards, Management Alltrue Tanjungpinang
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
My husband and I are very satisfied staying here. The service is good, the place is clean, the restaurant also has delicious food.
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Accommodation's Reply
17 Jan 2025
Dear Ms. Aulia, Thank you for choosing Alltrue Tanjung Pinang and taking the time to share your wonderful experience with us. We are so glad that your long-planned stay turned into a memorable family vacation. It is great to hear that you enjoyed our services and facilities and made your stay even more comfortable. Your compliments regarding our breakfast service and food variety have been shared with our team. Your satisfaction is our priority, and we are happy to have made your breakfast experience a pleasant one. Thank you again for your kind words and for choosing us for your staycation. We are honored to have served you, and we look forward to welcoming you and your family back for another wonderful stay at Alltrue Tanjung Pinang. Warm Regards, Alltrue Management
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t***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Friendly staff, but a bit noisy in the room corridor.
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H***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
The hotel staff is friendly, the food is delicious and the room is clean. Thank you.
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2 people find it helpful
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Fouad M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Old hotel but have been renovated, recommended to stay again when visit tanjungpinang.
1 people find it helpful
D***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
The service and facilities are 5 stars.
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1 people find it helpful
zernawati s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 53 week(s) ago
The new hotel is clean and tidy. The hotel staff is very friendly, the location is near the cattle slaughter area, the biggest eating place in Tanjug Pinang City, just a short walk away. If we go to Tanjung Pinang we will stay here again.
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1 people find it helpful
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