Overall Ratings & Reviews KAMENOI HOTEL KUSATSU YUBATAKE

Overall, it was supposed to be a nice place with onsens inside. The water composition is really good. Breakfast and dinner also contain a variety of healthy food. However, the hotel reeked of cigarette smoke. It's disgusting! If you are such idiots that you put a smoking room right in front of the health pools, then take care to make a good exhaust hood and doors that will not let this disgusting smell through! We felt this stench on the entire floor, in the onsens and even in our room. Although we made a request for a non-smoking room. Also in this app I paid for all sorts of additional taxes, but upon checkout we were presented with another additional bill, saying that it was a tax for the onsens. Not a word was said about this either in the hotel description or upon check-in. Total disgusting.

Me and my family had a lovley stay here, however I so have one complaint. The inages showed the hotel being right next to the yubatake place, but it was actually a bit of a walk from there. They sid provide a

Property is about 10 mins walk from the Bus station and Hotel does not provide shuttle to and fro, hence it is inconvenient to pull fhe luggage during winter time to the hotel. The back door of the hotel helps for quick access to the Yubate. Morning and Dinner buffet offer a very good spread but there is no need to book half board for more than 1 night as menus are largely the same.

The walk to the hotel from the Kusatsu bus station is not a mere 8-10mins or so, esp with luggage in tow and that it’s a bit steep to get to this hotel. Definitely not for older folks!! Didnt like that we also couldnt prearrange for taxi service ahead of time on our way back to Tokyo as we did not want to catch the bus again. One staff seemed a bit uncertain and hesitant about it, so left a bit disappointed. Food was wonderful though, for both breakfast and dinner. The use the local ingredients in season and each dish was incredibly tasty! The 3 onsens on the property were wonderful and thoroughly enjoyed!

Nice hotel with very nice buffet dinner and breakfast. However, reception staff were not so friendly and did not explain properly to us about the usage of the onsen facilities.

Dinner and breakfast buffets were excellent.

Great buffet breakfast and buffet dinner. Very friendly and helpful front desk staff. I left my jacket at the previous hotel and the front desk lady was very helpful and called the hotel for me. And I got my jacket back! Thank you.

Easy to go to skying resort(walking distance about 15mins). There was shortcut to walk to yubatake and all local shops. They give us two other hotspring pass to visit. Buffet breakfast and dinner was great. Nice staff. Room is clean and hotsprings were amazing. Things may improve. We hoped they provice a shuttle bus to pickup and dropoff between bus ststion to hotel. Hoped that buffet menue is changed every day(we stayed for three nights). Room is pretty small and can hear neighbours voice specially night time. Not enough elevators and very slow. Overall we enjoyed spending time at the hotel. Thank you

It's an older hotel that has a new owner and new name. The rooms are basic but clean and nice. Close to the main hot spring area and shopping lanes thanks to a back entrance. No early check in but the rooms were ready right at 3pm.

Best dinner and breakfast buffet of our whole trip in Japan. Great onsen. Free parking. You can walk to the town easily.

Fun onsen town. Be sure to see the water show and walk over to the onsen park.

源泉3つあるのは非常に良い

Super stay! Heerlijke omsen lekker dicht in het sorp we hebben geboten!

湯畑の近くでロケーションはＯＫ。 施設が古く傷んでいる箇所があるのが残念。 チェックイン時の受付スタッフにもう少し笑顔があると印象が良くなると思います。

今回、3家族（10人）で、利用させていただきました 夕食も、朝食も、一緒の席に、ご用意していただき、楽しく食事ができました 子供が喜びそうなメニューもあり、楽しい時間を過ごすことが、できました

親切てゆっくり休めました

静かな良いホテルです。湯畑にも近くまた西の河原にも近く草津温泉を堪能しました。

エレベーターが少なく遅い、また、小さいため少人数しか乗れないのが不便。スタッフも料理も価格も良いので、そこがもったいない。

　夫婦で初めての草津温泉でした。 スタッフは皆親切で気持ち良く過ごさせていただきました。 食事は、普通のバイキングで品数は、決して多くない感じ、ステーキは、ちょっと美味しくなかった。

立地は良い