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Casa Rani Hotel & Restaurant

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Overall Ratings & Reviews Casa Rani Hotel & Restaurant

Traveloka (48)

8.3

Very Good

From 48 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

7.9

Meal

7.9

Location

8.5

Service and Facilites

8.1

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Traveler Reviews Casa Rani Hotel & Restaurant

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Customer reviews

Jepmi N.

9.4

/10

Reviewed 8 week(s) ago

The hotel is nice, but we came during renovations, so we didn't really enjoy everything.

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Gildo D. C.

5.9

/10

Reviewed 10 week(s) ago

There was only one hotel staff member, and they didn't even smile at all. The hotel feels like it's not being taken care of anymore.

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S***I

Staycation

9.7

/10

Reviewed 12 week(s) ago

Room according to choice, ok good..

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G***t

8.2

/10

Reviewed 20 week(s) ago

Good location, but there is no hot water, it's broken

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1 people find it helpful

D***s

Leisure

9.1

/10

Reviewed 21 week(s) ago

The staff is good response and very humble. The room is good but the front is still under renovation.

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A***t

Leisure

8.8

/10

Reviewed 31 week(s) ago

cool air, nice view. recommended hotel

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1 people find it helpful

T***i

10.0

/10

Reviewed 33 week(s) ago

Good stay, and nice place with a nice view.

2 people find it helpful

Seftia M.

Leisure

9.7

/10

Reviewed 44 week(s) ago

It's very comfortable to stay here, a plus point for the room heater because the weather in Kintamani is very cold, the AC works well, the hot water also works,

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A***e

7.9

/10

Reviewed 46 week(s) ago

Check in did not explain anything about the room or breakfast, the room view was disturbed by the construction wood which was unclear what was still used, the breakfast tasted bad, the tea was also not hot, they said it was hot tea, in WA chat there was no reply at all, there was no hot water, all the water was like ice, there were only 2 big pillows and 1 small one, the TV could not be used because the remote was broken, they promised to fix it but no one even fixed it until the CO, how can it be crowded if the service is bad, the first aid kit is not complete, it's a loss to pay for the room, luckily you didn't extend.

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1 people find it helpful

Accommodation's Reply

15 Jan 2025

Greetings from Casa Rani Kintamani Hotel & Restaurant, We would like to thank you for choosing our hotel as your holiday destination. Guest satisfaction is at the heart of our hotel experience, and we appreciate the time you took to share your detailed and comprehensive feedback with us. We apologize for not being able to provide the experience you expected. We will make sure to meet with the team and review your comments and work to avoid this happening again in the future. This feedback is very helpful in our continuous improvement efforts. We hope to have the opportunity to serve you again, showing our true selves and the warmth and service our team can provide. Thank you and best regards, Casa Rani Kintamani Hotel & Restaurant.

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M***a

Leisure

6.2

/10

Reviewed 52 week(s) ago

Not recommended to stay here. We booked this hotel 2 weeks before our stay with one extra bed since I'm travelling with my parents. It says in app that we have one extra bed + one free breakfast for the 1 additional person. When we checked in, the receptionist said we only got 2 breakfast since it is their policy, one room only get 2 breakfast even though we added 1 extra bed. Room was bed, this hotel is still on building process so there were a lot of noise from the builder. The room view was bad, its 100% different from app photos! Our room had bamboos and builders in front of our room, bad view, we even had to close the curtain because we didn't want the builder saw when we change our clothes:). Overall: bad

3 people find it helpful

Accommodation's Reply

09 Dec 2024

Greetings from Casa Rani Kintamani Hotel & Restaurant, We would like to thank you for choosing our hotel as your holiday destination. Guest satisfaction is at the core of our hotel experience, and we appreciate the time you took to share your detailed and comprehensive experience and feedback with us. We apologise for not being able to deliver the experience you expected. We will make sure to meet with the team and review your comments and work to avoid this happening again in the future. This feedback is very helpful as we strive for continuous improvement. We hope that we will have the opportunity to serve you again, showing our true colours and the warmth and service that our team can provide. Thank you and best regards, Casa Rani Kintamani Hotel & Restaurant.

G***a

Leisure

10.0

/10

Reviewed 61 week(s) ago

clean, fragrant, comfortable, cool, new building, new tools. friendly service, delicious food, the place is aesthetic, many photo spots in the style of the kingdom

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1 people find it helpful

F***s

Staycation

7.5

/10

Reviewed 67 week(s) ago

During the day (around 12-2) when all the guests have not arrived, the hot water is still there. But after that there is no more hot water. Try taking a morning shower around 9, the hot water is no longer available. The fried rice is DELICIOUS! The view, well, never mind, it's blocked by the hotel next door.

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3 people find it helpful

Accommodation's Reply

02 Sep 2024

Greetings from Casa Rani Kintamani Hotel & Restaurant, We would like to thank you very much for taking the time to visit our Hotel & Restaurant. We are very pleased and appreciate your feedback. Hopefully we can provide the best service again in the future. Thank you and best regards, Casa Rani Kintamani Hotel & Restaurant.

Ainar T.

Staycation

8.2

/10

Reviewed 69 week(s) ago

Nice place. But there is no breakfast.

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2 people find it helpful

Y***a

9.4

/10

Reviewed 70 week(s) ago

Good and clean. Very quite and cold.

1 people find it helpful

E***n

Leisure

8.2

/10

Reviewed 70 week(s) ago

The hotel is easy to access. There is no elevator, and the hotel is located on the floor below the restaurant. The steps are a bit high. Helpful hotel staff helped bring things, even because the restaurant closed at 5 pm, the staff helped order food elsewhere (ps: online motorbike taxi delivery is not available). All staff are friendly & polite. Amnities are incomplete (no shower cap and sandals). Drinking water is only provided in 300ml x 2 bottles. The rooms are equipped with heating and a water heater too. But a regular water sink. There is no bedside table next to the bed, so it's a bit of a hassle to put things away. Can't even open the curtains because there are renovations outside, the view is blocked.

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3 people find it helpful

L***s

Staycation

5.4

/10

Reviewed 73 week(s) ago

I ordered a deluxe room instead of a superior one with 2pcs breakfast added but the food was only fried noodles and fried rice and only given coffee and juice whereas the difference in room price at that time was around 300 thousand, the room was very dirty and full of mold on the roof and divan mattress full of dust, the pillows are also cheap, full of spots and very thin, the bathroom cupboard has a lot of mold growing, and the room really smells of mold and there is no room freshener, only the space is empty, the price of 1 million more for a room like that is not worth it, still It's better if the hotel costs 300 thousand, the first and the last to stay here again.

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3 people find it helpful

Accommodation's Reply

10 Jul 2024

Greetings from Casa Rani Kintamani, We thank you for choosing Casa Rani Kintamani as your holiday destination. Guest satisfaction is at the heart of the Casa Rani Kintamani experience, and we appreciate the time you took to share your detailed and comprehensive thoughts and feedback with us. We apologize for not being able to provide you with the experience you deserve and expect. We will make sure to carry out regular evaluations so that the same problems do not happen again in the future. We greatly appreciate this feedback in an effort to achieve continuous improvement. We would be very happy if next time we have the opportunity to serve again, with better service in all aspects. Once again, thank you and best regards, Digital Marketing Casa Rani Kintamani. Greetings from Casa Rani Kintamani, We would like to thank you for choosing Casa Rani Kintamani as your holiday destination. Guest satisfaction is at the heart of our experience, and we appreciate the time you take to share your detailed and comprehensive thoughts and feedback with us. We apologize for not being able to provide you with the experience you deserve and expect. We will make sure to carry out regular evaluations so that the same problems do not happen again in the future. Very happy if next time we have the opportunity to serve again, with more excellent service in all aspects. Thank you again and kindest regards, Digital Marketing Casa Rani Kintamani.

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T***k

Leisure

10.0

/10

Reviewed 78 week(s) ago

The hotel design is good, the atmosphere is quite calm even though there is construction activity, the staff is very friendly, the toiletries facilities need to be improved.

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1 people find it helpful

ANTON

Staycation

9.0

/10

Reviewed 84 week(s) ago

View nya kurang bagus dari jendela, alat2 bangunan berantakan yg tidak di rapikan. Kamar yang kurang kedap suara, sehingga suara sekecil apapun dari kamar sebelah terdengar, dan suara staff yg sangat kenceng di saat2 bersih2, mengganggu tidur. Makanan dan kopi enak.

2 people find it helpful

E***o

Leisure

8.2

/10

Reviewed 84 week(s) ago

Lokasi strategis, design keren tapi sayang tidak didukung kualitas pelayanan para staf.

2 people find it helpful

j***a

Leisure

8.5

/10

Reviewed 85 week(s) ago

Kelebihan: - Staff hotel ramah. - Kamar bersih, model Eropa. - TV hanya bisa YouTube & lokal. - Sarapan meskipun menu terbatas tapi rasanya lumayan. Kekurangan: - Ruangan tidak kedap suara. - Kamar mandi kurang bersih