Overall Ratings & Reviews Porta Caucasia

This was one of the few hotels that were open in Kazbegi

Upon arrival, the front-desk lady informed me that my room was booked for only 1 night, whereas I had booked through the Expedia app for 2 nights. She admitted that that was a mistake from the hotel, but there were no rooms available for us on that night, although my Expedia itinerary stated a confirmed 2 night stay. She advised that we could stay in a nearby hotel for 1 night, and then check in to Porta Caucasusia the following night. I must point out that we reached the hotel after a 4 hour drive from Tbilisi! I must stress on how cold and uncaring the front desk lady was (blond lady with blue eyes). After I expressed my frustration and asked for some sort of compensation (discount, complimentary 1 night, free meal), the lady responds with "this is life", and continued with her rude demeanor. I had no choice but to head to Spencia Hotel down the road. I would have extended my stay at Spencia for the 2 nights if they weren't fully booked, but I stayed only 1 night followed by my second night at Porta Caucasusia. The most ridiculous part was that the Spencia Hotel staff refunded my 1 night stay at their hotel, as per Porta Caucasusia's instructions. Here, I thought that Porta Caucasusia had agreed to offer us the 1 night at Spencia Hotel free of cost. But the next day at Porta, they asked me to return to Spencia and repay the 1 night! What a hassle and poor treatment of hotel guests! Avoid Porta Caucasusia at all costs!!! Extremely shocked and will never return.

リバーサイドビューとあるが、全く川などなく、古い民家？が見える部屋だった。低層なため虫が入るし、前の民家が気になって終始カーテンは開けられない。景色を楽しみに来たので変更を求めたが良い景色の部屋は2泊しか空いていないとのことだったが、変えてもらった。景色は良いが、ベランダが共有で誰もが入れるベランダなことがわかった。プライベートなベランダではないので、やはりそんなにカーテンを開けられない…。 カズベキの景色を楽しみに来たのでとても残念。そう考えると、この金額は少し高いかも… また、朝食は美味しが、もっとグルジアの郷土料理のようなものが食べたかった、西欧風ですが、美味しいは美味しい。部屋からの眺めは残念なことばかりだけど、食堂からの眺めは最高。屋根がなければ開放的でもっと良いのに…写真は屋根がない開放的な食堂に見えたが実際には屋根があったのも残念！ また、中国人がたくさんいて騒がしかったのも残念。 スタッフはとても親切で優しい人ばかりで頼りになります。 また、どこに行くにも便利な場所あります。