Beautiful property

Lovely hotel

This place is very quiet nice to stay to relax. My wife loves spas and really enjoyed their whole treatments for me. It was fantastic. Could do some work.

Good location . Excellent breakfast. Big room cleaned daily to a high standard . Pure luxury.

Excellent stat would come back again

The big down side on our part was the curtains, they were see through and all the light came through the sides and the top. Also the doors weren’t very well isolated and we could hear everything, including the elevator Plus side is the very friendly staff

Amazing staff, great facilities, ended up staying an extra night to relax and enjoy the facilities there. Staff were courteous and always willing to help. Only downside was that the housekeepers were quite chatty in the morning so couldn’t have a lie in.

We stayed here two nights, it was a bit of a drive to see the sights from here but the hotel was so worth the extra driving. This place is really special, this is the kind of place you want to take your wife off to for her to really relax at least once a year. It's not cheap, but it sure is nice. We loved it.

Fantastic !!! Room. Spa. Breakfast. Atmosphere. Nature . Dinner. !! Best of the best. Would definetely come again.

Modern interiors with traditional buildings on a relaxing and stunning location. From what we expect from the location and the traditional buildings, the room might be too modern (looked like a business hotel room). Great hospitality but the food and slow service at the bistro let us down a little bit.

Excellent all round

Great Hotel. Great Staff. David was remarkable. You cant go wrong with this place. Ask for rooms with view to the garden and the lake. Great Breakfast!!

Two night stay for business. Room was in the annex but that doesn't mean there was anything wrong with the room. Lovely peaceful, comfortable room. Well equipped. Quite warm and the air con only took the edge off it, but that was a minor issue. Unfortunately I didn't make use of any of the main facilities but I'm sure they would have been great.

Very good staff super clean facility. Best for couples to relax and have a wonderful time in Lanaken. Must see hotel !

Nous avons été déçus à notre arrivée car la chambre ne correspondait pas à nos attentes. Heureusement, grâce au professionnalisme de l’équipe, et en particulier de Pieter, notre séjour s’est transformé en une véritable réussite. La restauration est également de très bonne qualité. Concernant le bistrot, le service pourrait être clairement amélioré, à l’exception de Maya qui s’est démarquée par son professionnalisme.

Prachtig verblijf met heerlijke bedden, vriendelijk gedienstig personeel.

For a hotel with a five-star rating, premium price point, and established reputation, the lack of maturity and refinement displayed by parts of the staff was unfortunately evident. In particular, the younger employees fell short in delivering the finesse, attentiveness, and elegant service orientation that should be hallmarks of hospitality at this level. Their approach often came across as inexperienced and occasionally disorganized, which at times made the experience feel more awkward than welcoming — as though I were a burden rather than a valued guest. There is still some training to take care off. The check-in felt somewhat uncomfortable due to the staff member lack of confidence, which also made the procedure rather slower than expected. Moreover, it was disconcerting to witness staff expressing visible irritation towards guests who were dissatisfied with their assigned tables. (Bistro). Regardless of the circumstances, such reactions should never be visible to patrons. Professionalism must be upheld at all times, even in challenging situations. That said, the senior staff were truly exceptional — poised, professional, and attentive — and deserve to be commended for their impeccable conduct. A genuine five-star experience requires service that is naturally warm, effortlessly polished, and deeply considerate — the kind that allows guests, particularly those traveling for business, to momentarily shed the intensity of daily stress and feel genuinely cared for.

Absolutely happy with our stay! I booked this hotel because of their mineral collection (they also have meteorites!) and we had a great time. Stuff is very friendly and helpful. We only stayed one night, but will definitely go back to stay longer with a dinner reservation (this time only used a bar).

Das Beste war das Frühstück für 45,-€ p.P.

5 Sterne Hotel liegt am Waldrand. Schönes Wellness, Beauty lounge, schöne Komfortzimmer, nettes Ambiente, freundliches Personal, top 2 Sterne Restaurant das ich sehr empfehle