When we arrived, the woman working at the front desk was terrible. She gave us our key without even directing us to the right building, without providing any information about wifi, breakfast, tours, etc. My travel buddy and I both speak Portuguese so it wasn't a question of language barrier. Our room was okay but the sheets were incredibly stained though clean. Unfortunately the air conditioning wasn't working and it was 36C outside. Luckily the apathetic receptionist was replaced by a very sweet and helpful coworker who quickly changed our room for us and helped us hugely with making travel reservations. She even lent me her cell phone to make calls. We booked two tours through the pousada and would not recommend doing so. The first day, there wasn't much of a tour - our guide would answer a direct question if asked but did not elaborate on anything we were seeing. The second day, the nice receptionist booked us a tour for a good rate. When we arrived, the travel agency tried to raise the price by a third. I would recommend booking tours ahead of time through a reputable agency rather than through the pousada. Note that none of the staff at the pousada speak English. The pousada is not good value for money.
