They have multiple correspondence about welcoming you to their hotel, etc prior to arriving. However NO where on their emails correspondence will let you know or remind you that their main office is closed at 5:30pm. Check in was a nightmare if you arrive late. Make sure to get there before 5:30pm as the office will be closed till the next morning. Worse part is they offer a phone and phone number/email to contact the hotel, but it will NOT be answered or returned till someone comes in the next morning. They did try to contact us prior to closing, however the signal on the island can be horrible with most coming from elsewhere. We, unfortunately, did not get their info about lock box and no one ever returned our multiple messages/emails in regards to getting into our booked suite. I just don't want anyone to go through what we did. However the property and guests were lovely.