9.4
Exceptional
From 76 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews Waldhotel by Bürgenstock Lake Lucerne

Number of reviews per page
20
40
Top reviews
Rohil
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Luxury beyond all else.
Antoinette
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Marina
6.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
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Jaclyn
icon-Leisure
Leisure
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Olga
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Ricardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Astonishing hotel. Felt like I was in a dream.
leon
icon-Leisure
Leisure
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
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Farshid
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Somayeh Sadat
10.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

Pleasant
Matthew
8.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
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Uluc
10.0
/10
Reviewed 285 week(s) ago

Hotels.com verified review

Great hotel to relax. Very cozy very healty concept
Tomasz
10.0
/10
Reviewed 292 week(s) ago

Hotels.com verified review

The hotel is just amazing. You can see that it is newly built, everything is spotlessly clean and neat, every single detail has been taken care of. It's one of the few integrated resorts in Switzerland with several restaurants, SPA, the view is just breathtaking. You could spend there a few days without even leaving the vicinity of the hotel. If I really have to find something to complain about it's probably the distance from the train station (it takes a while to get to the resort) and the fact that it was relatively empty at the time when we were there.
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Johnny
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

The only thing i would improve is the breakfast options. There wasn't as much choices as the one at the alpine resort.
Kassie
8.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Everything was great except our bathroom where the toilet was smelled like urine and the breakfast was mediocre.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 312 week(s) ago

Expedia Group verified review

Best resort I have ever been to! Absolutely fantastic!
Inbal
10.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

We took our 2 moms, elderly women's to a relax vecation . The hotel facilities and service was really amazing. Welcoming, nice and understanding. We couldnt find a better place for this kind of spcial vacation
donna
10.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

This visit was amazing from beginning to end!
Verified traveler
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.
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Mitja
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

員工態度親切有禮,讓我們入住體驗非常愉快
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