The hotel is owned and operated by a charming family. They are very welcoming with good advice about local events and history.
The breakfast room has an amazing view of the town and the mountains. The variety of choices at breakfast is generous.
Included in the B & B rate is free admission to the thermal spas including locker rentals and a Leukerbad Visitor's Pass which provides additional discounts to ski lifts, buses, etc and free admission to local cultural events.
The hotel is family friendly and provides play rooms for children, filled with all sorts of lovely toys.
Quiet hours at the hotel begin at 10 pm.
A drawback is that parking is limited near the hotel (due to the ancient nature of the town), although there is a hotel parking lot some blocks away.