Alvaro provided excellent customer service and we had a very comfortable stay. The room was new, clean and spacious, the bed comfortable, and the shower had constant hot water with good water pressure. The 4th story terrace had a lovely view of the mountains and the town, with free coffee and tea supplied. Alvaro was efficient and attentive to customer’s needs. He recommended the places to visit and restaurants to eat during check-in. He used his mobile phone translation to effectively communicate with us even through he does not speak English. He even sent us to the bus station with our many luggages on our last day without expecting any compensation. Highly recommended for anyone visiting Puerto Natales. It was a home away from home experience.