Overall Ratings & Reviews AKA Patagonia

This is more of a hostel situation, where you are very much on your own because the staff is never around

Beautiful place! So very clean and comfortable. Great decor. Breakfast was good. Great concept of having breakfast in the fridge ready for us. Also, being able to cook our own eggs, Brilliant! The only thing is it is not in town and is a bit out of the way. If you have a car it should be no problem because they have a parking area.

Very nice and helpful staff, easy checkin, rooms nice, great rain shower, the breakfast was top notch

Super nice and friendly staff. Breakfast is very good and sufficient. We took the gravel road to the property but it’s only 2 km . Very quiet and small . Highly recommended.

Muy bonito

Highly recommend

The place is very clean and beautiful. Bathrooms are modern and again super clean, they have towel warmers. There is a dining and living room area with bath also. They have table games that we enjoyed, coffee, hot water, cold water. Breakfast is excellent.

The cabins/rooms are nice & modern. Everything else about the experience was not positive. The site does not have anyone working there the majority of the time, so you are on your own to check in & stay there. That is normally not an issue, but the staff does not communicate or follow-up with information that is vital. I called to set up a late check in and had to follow up with 2 additional calls. On the 3rd call I was told they would send the information on the What App, which I advised I did not have. I requested text as the form of communication. He agreed and we texted from that point on. He never sent the lock code or our cabin number because he was not in the office. He said he would send the next morning. I texted the next morning to remind him to send the information. I did not receive any information because he failed to communicate with the other person these instructions. I had to make other arrangements for the nights stay. I finally received the information the 2nd day when I called (again). It was then explained that the information was sent, but it was not communicated to the other person that it needed to be texted. We finally got into the room. The breakfast the next morning was ok. There are a lot of places to stay in Punta Arenas that are much better than AKA and that have a desire to meet the minimum customer service requirements. This is not an isolated experience. There were 3 other guests that had similar issues/problems.

AKA Patagonia is a great choice for those looking for a more secluded, premium hotel experience in Puerto Natales but without the high prices of other similar hotels. The cabins are a bit small but were well appointment, and the bed was incredibly comfortable. It was easy for Uber drivers to pick us up and drop us off (a convenient location for going to town for dinner or going to the park for the day). We didn't have a car but parking looked easy as well. We enjoyed hanging out in the lobby area where they have a kitchen you can use to cook food and the breakfast each morning was a lovely touch. Also the wifi was strong. 10/10 would stay here again!

Very cute hotel! Very friendly staff. Great scenery as well.

Lovely little boutique property just outside the town. Extremely easy to get to and from to allow for a perfect balance of R&R and access to town. Beds are extremely comfortable and the hostess is so extremely kind and welcoming.

While the hostess and the design vibe of the hotel were amazing, the rooms are a bit old - with falling blinds and moldy spots in corners. The superior room’s hot tub is also a very awkward feature as it is placed outside of the room, and the night of our stay the wind was freezing and strong. Other than that the superior room is exactly the same as the regular.

This hotel is AMAZING! Friendly and helpful staff, super clean and beautiful rooms. Will always stay there while in the area.

We totally loved this place, recently opened. Sleek, chic and minimalist but beautiful and lovingly designed, with spectacular views, and making real efforts towards sustainability- we thoroughly recommend. Beds were very comfortable, towels white and fluffy, units private and a good size. We loved the cozy communal area where we sat with tea to review photos in the evening and take breakfast in the morning. Breakfast was fresh and delicious. Rodrigo was charming and helpful. You do really need a car though, as it’s little out of town.

This small but beautiful hotel was perfect for our 2 nights stay in PN. Hosts were very kind and accomodated all our needs. The common room and the breakfast tray were great way to start the day and take rest at night.

The owners were lovely and service minded. The property was beautiful, beds were very comfortable. As a whole, the property was very detail oriented, everything was carefully picked, well designed and beautiful. Cozy and nice view, outside of town. The setup gives you a measure of independence, as you’re given a key code you can come and go as you please and also use the common area to rest, have some tea and relax

What an amazing time we’ve had here! It’s a few miles away from the downtown, but that means we’ve had gorgeous views, nice walks, peaceful days and nights. The owners are so kind and everything is tech-friendly and “auto-service.” Breakfast was ready to go the night before and that was perfect for our early days. They have an awesome coffee machine that makes great espresso, too! The rooms are comfortable and the rain show is awesome! They even remembered to celebrate our honeymoon, which was so thoughtful. I absolutely recommend this place and we’d easily come back!

Excelente. Hotel novo, confortável, ótimo café da manhã. Mas, fiz a reserva para um casal e uma jovem e não tinha cama para a minha filha. Também não conseguiram toalhas para ela.

Muy acogedora

A proposta é realmente muito boa, porém o café da manhã é muito limitado, os frios não servem duas pessoas, além do que é necessário você mesmo dar conta da louça, no frio intenso. A temperatura na cabana é bem instável, e o aquecedor não deu conta. Além disso, o local para refeições não tem aquecimento. Fomos super bem atendidos pelo WhatsApp e a vista do lugar é maravilhosa.