Overall Ratings & Reviews Sueno Dorado Hot Springs Hotel

Nice hot pools and one cold pool for swimming. The shower did not always have hot water and the light over the toilet did not work. Housekeeping service was great and the room was kept clean. Reception checking in and out was slow. Breakfast was a little too salty. Good location close to town.

We stayed for 5 nights. I like the early check in to be able to use the amenities fro the whole day. It is an older resort, however it was really clean and the staff were absolutely lovely. The multiple pools were great, nice to be able to move around to different ones with different temperatures. I liked the location of the resort, easy access to all the activities.

My girlfriend and I stayed at this awesome hotel at the base of Volcano Arenal. Our check in was super easy and the office staff was friendly and helpful. The bartender, Jose, provided conversation and incredible drinks. Our hotel room was clean, food was good. Views and hot springs were perfect. We would love to stay here again.

Beautiful amenities. AC not working. Beds uncomfortable.

Beautiful property. Loved the hot springs. Staff superior.

We loved our stay here. Ariana was very welcoming on our arrival and all the staff were very helpful. Breakfast was a nice buffet style with good food. We enjoyed the friendliness of Jose, at the bar, even thought we don't drink. Molly the resident puppy is very sweet. Being able to park right by your room is great. The showers don't get very hot, but it was okay. We loved sitting in the warmest pool after a day of hiking. There were toucans around and we loved watching them eat the palm berries.

The price is way too high for the quality of the establishment. The rooms are in need of a major renovation. However, the staff were lovely and the complimentary breakfast was good.

Little overrated

The room was a 2* more like a motel. However, the property with hot springs was very nice!

Clean place with nice view and swimming pool

Staying here was wonderful. The staff was accommodating to our delayed flight. Breakfast was great. The hot springs were great. We will be back!

Reception was welcoming and friendly. I was allowed to borrow an umbrella walking in the rain while visiting a nearby hot springs. Breakfast was good, even though I missed one day due to leaving too early for a tour. My room was clean, but a bit worn and needs updating. I was unaware that I would be placed in a room (#3) next to an unoccupied one going through construction because the work went on until nearly 8 pm on the first evening I stayed. It was unpleasant, especially trying to rest after a long day out on tour. The shower did not have hot water at all, so both nights, I took cold showers. For this reason alone, I may not stay at this property again. If they update their rooms in the near future, I will reconsider. I also requested that my room not be serviced until after check out, but noticed housekeeping entered, anyway. The room rates were reasonable, and the wildlife around property as well as the view of Arenal Volcano were wonderful. Those were the highlights of my stay as well as the friendliness of staff. I would have given a much lower rating on this property had I been completely unsatisfied.

Todo excelente, aocgedor y comida deliciosa.

The staff was very friendly and the food was good. The hot springs and pool area were nice. The hotel rooms were very dated and our door frame was broke.

Very nice staff. Small grounds with great views of Volcano. Boutique size place, maybe only 10 rooms and nice but small pool deck and 4 hot springs. Great breakfast, very convenient in and out location with a car. Not a fancy big resort place but was absolutely fine and budget friendly, would recommend no problem. Other "grand" volcano hot spring resorts were actually sold out so I picked this one and was very happy, and was lower cost overall with a great breakfast and very friendly staff. No restaurant for evening meals FYI. Not that kind of resort place. I liked the larger hot spring by the bar with music playing and in the sun with a view of the volcano, I spent an afternoon hanging out there in the spring and talking to people, looking at the volcano and getting drinks from the bar.

I appreciated the owner's willingness to give a refund, they are very kind. The property is pretty dingy for this pricepoint. I had to sweep and clean when we arrived. There wasn't hardly any items needed to be able to cook in the kitchen.

Great service!

No hot water, no WIFI in the rooms, rude staff and they messed up our activity bookings. Every day breakfast was almost the same with long waiting despite telling them in advance of activity pickup times. Staff is only there between 7am and 9 pm and the room and the hotel has no lockers. The pools close by 9 pm also. Rooms were not sound proof, could hear everything from next room and repairs on the property started early in the morning with contractors talking loudly the whole time.

This property is not worth the money. It is as same as any motel service. No proper check in, no chafer service, rooms are dirty, breakfast served late, not a good breakfast. Overall, I would not pay hefty amount that they are charging for, it is worthless.

we booked the hotel for four days and left after the first night...this is the picture of false advertising ..the room is very dirty and old...the shower head it was electric with tapes all around shutting water all over ..the sheets was smelling very bad ...no internet whatsoever . the breakfast was a joke...they should be ashamed of calling that a hotel...you should look elsewhere ...terrible experience....