Excelente servicio, muy bien ubicado y súper cómoda las habitaciones y el hotel en general.

Great location

Segunda vez que nos hospedamos aqui las habitaciones, la ubicacion, la decoracion, la amabilidad son excelentes. Les fallan algunos detalles para darles las cinco estrellas. En la primera ocasion no habia nadie para recibirnos y tardaron en abrirnos, la persona que nos atendio, muy amable, pero no parecia conocer los procesos de check in. La segunda vez nos enteramos por casualidad que el hotel esta separado en dos lugares diferentes. No paso nada porque el dueño nos recibio pero eso no queda claro en expedia. Y el ultimo dia el desayuno estaba en el otro lugar, llegamos a las 10:30 am y no nos sirvieron porque el limite esa las 10 am. No recuerdo que nos hayan indicado el horario, ni estaba escrito en algun lugar visible. Les deseamos suerte. Buen lugar y concepto pero al menos nosotros posiblemente ya no regresemos.

Hotel was very clean and charming. Breakfast was delicious and staff very helpful. I would definitely stay again next time I am in Querétaro.

El hotel es muy bonito. Bien renovado. Sin ruido. Solo al llegar no habia nadie en recepcion y tardaron en el check in. El desyuno muy bueno. El personal muy amable

Definitely a hidden gem in the center of town! A boutique hotel with modern furnishings, beautiful shower and gorgeous patio to enjoy the make-to-order breakfast. The hospitality was superb. We’d stay here again without hesitation

The service staff was really good Ernestina.Unfortunately when we checked in I was given a room right by the busy Road.When shown the room ,I even commented is this going be noisy and was emphatically and categorically told no its acoustic and will have no or very little noise.Total lie as we could not sleep at all .The entire hotel except our two rooms booked were occupied, and we were still given a room that should have not been given to us as we had booked their best room available. Our friends wanted to upgrade and were told there were no other larger suites available.The next day we asked to be moved and were moved into another room and now were told it was the same category of room that I had paid more for than my friends.Lies or not being in a forage country I had no choice but to accept explanations given and keep quite.No credits or anything offered.Be careful if you are booked into Room 1.The manager not honest

Very good value compared to other small hotels in Queretaro. Needed to coordinate arrival time as owner is stretched between two small properties. Excellent beds and quiet yet near center.

The hotel description is misleading - 2 separate hotels called Casa Once actually exist a few blocks apart. Only one has a pool. The one we were staying in did not have a pool. The hotel description on Expedia mixes photos and features of both and presents it as a single hotel which is totally incorrect

Amazing hotel

Everything was perfect, including the staff! 💞 Thank you for a wonderful stay! The room was incredibly comfortable, featuring filtered water, a cozy bed, air conditioning, and breakfast included, which I didn't realize at first. The place is beautifully decorated and well-managed. This is definitely the place to book. Trust me, I'm very particular, and I have nothing to complain about. book. Trust me, I'm very particular, and I have nothing to complain about.

Hotel Casa Once's unassuming entrance leads to a charming and comfortable hotel with a very pleasant staff. The location is steps away from the flow of the district. A peaceful stay in a lovely city.

Amazing staff, great location, perfect amenities.

The bed was very comfortable, the courtyard was clean and charming, and there was no noise.

Lindo lugar, el personal muy amable y las camas super cómodas Lo único que les falta es tener convenio con algún estacionamiento cercano porque nos salió carísimo y en la calle no hay lugar

Charming hotel in historic district

Clean room, good breakfast, great customer service

Everything was excellent at Casa Once!

Private. Beautiful.

Nuestra segunda vez en Este Hotel. Siempre es un plaver hospedarme ahi. Camas super comodas el staff super amigable. Muy cerca de todo el centro historico