Overall Ratings & Reviews Hotel Mesón Santa Clara

Excelente calidad-precio

Clean, safe hotel with friendly staff and delicious breakfast. Only minor complaints were that the bed was a bit too firm and the shower had low water pressure. Parking is offsite- about 2 blocks away.

The people at the hotel are amazingly kind and helpful. From Salvador to Carmen, they helped us with luggage, finding restaurants, and more. The rooms fine although I don't recommend the ones without windows. The ones in front with a view of the street are lovely and light. The bathrooms are fine and the beds very comfortable. Note though that they are not quite queen but probably double beds. They provide extra pillows and a warm blanket, which we needed as it was cold there at night in January. The hotel is right in the centro and in an excellent location. It's also immaculate as they wash the floors and everything daily. Even the stone floor in the atrium. The price was fantastic. We didn't have breakfast here but went next door to the Dulce Bisquit where there was a piano player and the group loved the waffles.

Comfortable and clean room in a historic building. Good stay

I've stayed here many times. We tried the family room which was quite spacious. It was however a little louder with traffic being in the front of the building but honestly still able to sleep easily. Will definitely come back.

Beautiful hotel. The hotel is conveniently located in the colonial district.

Excellent service, great people!!! And their breakfast is delicious!!!

Quiet and really located historic hotel. Great breakfast and secure parking (included)

Excelente lugar, bastante céntrico y las habitaciones muy limpias. El personal del hotel es muy amable y amigable y el desayuno está muy bueno.

Beautiful hotel

Al the staff was very attentive to my needs. The breakfast that they offer is very good and plentiful.

good location to the center of the city

There were many flying insects around the room and I couldn’t sleep as expected

We booked the room with three queen beds but the hotel stuff said they don’t have such kind of rooms at all. Instead we got the room with two full size and one twin bed. There is no AC but two very noisy fans which doesn’t make any freshness, only loud noise which makes your sleeping impossible. Hotel doesn’t provide the hair conditioning and body lotion. For four people we got only one hand towel. They don’t have a safe on the room, so, you can’t make sure your valuables will be safe. We booked two nights but after first terrible night we checked out and moved to another hotel. The stuff refused to refund the second night by saying we have to have a deal with Expedia, but Expedia said the hotel is responsible for refund because we paid on property. The only good thing I can say about this hotel - they provide a good breakfast.

Staff helpfulness

you hear everyone outside your room so privacy is not great, but for me that is compensated by the staff and the convenience. Not going to have an exuberant rendezvous here haha.

Traditional Queretaro, excellent staff

clean, friendly, close to everything

Loved it

Una experiencia increíble , el servicio excelente , desayuno muy rico, una muy, muy buena atención al huésped .