Hotel Hernandez CTG

Explore Hotel Hernandez CTG
7.0
Pleasant
From 41 reviews
Cleanliness

7.0

Room Comfort

6.4

Service and Facilites

7.8

Traveler Reviews Hotel Hernandez CTG

Number of reviews per page
20
40
Top reviews
Itzayana
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Es un muy buen lugar además de que la gente es súper amable y atenta. Las habitaciones excelentes.
Phillip
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Upon checking in, we were taken to a floor that was completely under construction. I’d say the room we were put in had been completed first. From the elevator on there were electrical wires etc. we went down to ask about the start of the noise in the morning and were told they could move us the next day. The area was a construction site and should have been closed. Upon leaving after registration I received an email that there was not going to be any hot water. We felt there was not a sincere response to the areas of issues that were brought to their attention. We left the next day after securing accommodations that were quiet and offered hot water. The fact they knew there was no running hot water before we registered just shows dishonesty.
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Anacristina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff great but the place very old even with the remodeling. Cleanness needs to improve. It’s a cheap place to stay at so you get what you paid for. I won’t come back. It was decent for the 2 nights I stayed but you can find so much better
Pedraza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Is all fine
Philippe
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Leisure
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

nice value the only thing is room was small with no outside window, rooftop is great w small pool great STAFF
Rene
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

This place was not at all as described. Most of the main area of the hoteal appeared to be under construction though I saw no actual construction activity the entire time I was there. THe physical envieronment was bad. My room had no windows, looked nothing like the photeos, was like a jail cell, and was like a bad renovation in the US that the landlord did himself with no construction experience. I checked out after one night and got a new hotel. When I pursued a refund the hotel told me they would ok it but that I would have to go through Travelocity. Travelocity said the hotel was unresponsive to the and charged me for the full 6 days even though I only stayed one. I will be disputing this on my credit card.
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Carlotta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Very convenient. Bed are comfortable and breakfast good and with quite a lot of food. Not too much choice though. I would go back.
luis
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Good hotel
Isaias
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Leisure
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The staff was great. Keren was helpful and i was treated very well by all.
Douglas
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Leisure
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

I wouldn’t repeat this place
Rickey
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Met all my expectations Great location you can walk everywhere from the mall near beaches great hotel for the budget traveler, and the WiFi is on point!
Lesly
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

A total mess! Smell like mold, no towels, no sheets, tv kept cutting out, no shower door. The place is hot and gave me the creeps. I lost my money, because I checked out the same afternoon. Stay away!!! That thing should be the worst motel ever. THAT IS NOT A H oTEL.
Nelson Ricardo
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Muy tranquilo.
Ricardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Very small room
Nolan
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

It’s was well worth the cost!
Kib
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Our room was simple but clean and nice. The overall facilities are under construction so could improve slightly. The staff was excellent! If you’re looking for luxury go elsewhere. Otherwise this is a good choice.
sandra
icon-Leisure
Leisure
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Still undergoing renovations but the staff is super friendly and the location very convenient.
Verified traveler
6.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Hotel was a good deal price-wise but the surrounding area was very noisy and even though the windows were always closed, they didn’t buffer anything at all. Room had a good size but was quite dirty upon arrival. It looked like some liquid spill was not cleaned on one side of the beds. Staff was friendly but no one spoke any English which made it a bit difficult (despite me speaking some Spanish). Breakfast was nice and always freshly made. It was weird though that it changed from buffet-style to made-to-order in the 5 days I stayed. I also consistently got smaller portions of foods/beverages than others. Not sure why.
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Jorge
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Remoldinling was going on at the moment and it started early and didn’t get no sleep.
Aurora
icon-Leisure
Leisure
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Customer service very good service
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