Overall Ratings & Reviews Playa Maya Resorts

This property is older, not well maintained. The rooms do not lock properly, not secure at all. No TV. Poor to no internet service. The food was disappointing and expensive. Go into town to eat, I do not advise bringing food to cook in the units.

We liked the place, except the beach, they need to do something about the flies because is very difficult to enjoy walking at the beach with bugs. The road needs to be fixed also, the villas as they called them, the bathroom faucet on the sink was not working at all, inconvenient. They have potential but it needs some TLC.

We arrived to our room, only for it to have the ac and fan broken and got switched to a different room, that wasn’t prepared to have guests, so it was a little dirty. Place feels a little run down, but the staff are friendly. The only plus is the beach that is nice and isolated, making it great if you have kids and children.

Excellent location! Love the natural setting! Sand and coconut trees right on the beach! Would like for the restaurant on site to accept credit cards. This info should be posted on website!

The location of this hotel is great. Its all alone outside the town of Celestun which makes it a quiet getaway. However while the grounds are quite nice the hotel really needs some attention. The rooms were dirty and needed a very good clean. The beds were rock hard. Most have efficiency units but I would not even want to use the flatware without some industrial cleaner work first. The swim up bar sounds inviting but it was closed and looked as if it was falling down. We took a good look and then left again. While I am happy to go most places and put up with some hardship I do insist on clean especially at the prices they are charging. I would not recommend this hotel and it’s a long drive back to find something else.

Directly at the beach within a reserve. Perfect to relax and enjoy the nature. Do not expect discos or crowded places, this is not a place for spring breakers

The beach and grounds are lovely, very private and well maintained. The rooms, service and food however leave much to be desired, mediocre food, poorly maintained rooms, inattentive staff. A disappointment.

Beautiful well-manicured grounds and comfortable villas on the beach. Great friendly staff, attending to your every need. The hotel is about 8 km away town and you will have to drive on a very bad road. Do not let it scare you. It will be worth the bad ride. The beach is clean and gorgeous. The food in their restaurant is good but not excellent. Overall, I will recommend PLAYA MAYA over any other hotel in the area. Just make sure you have a car.

Nice hotel that needs a lot of improvements. This hotel is located at a real paradise, the cost of Yucatan, Mexico. The hotel can do a lot better, this is a peaceful place, perfect to relax. Room has very good size, like mini apartments but in a real need of maintenance. All employes are very nice and doing there best job with the poor help from the owners. I would love to get back to this hotel specially for the people working here ant the location, I hope the owners can read this message and improve their hotel, rooms need a lot of maintenance, AC was not working properly at my room, furniture is very old. Sheets are also old and with wholes, they limit the towels to only one per room and also are very old and with wholes. Mosquitos is the big issue but Hotel has nothing to do with it, just prepare and bring a good repellent.

Nice virgin beach, excellent tasty food, spacious suites.

The place was grea!!!! Recomend highly

This was a trip I booked for my in-laws, and I was more than disappointed in the lack of communication from the actual resort. I must have called them 40 times over the course of three days with no answer and no voicemail options. I tried emailing as well, but still no luck. I had expedia customer service (really great experience) try calling and they experienced the same thing, but assured me the hotel would reach out to me within 48 hours. The only problem is that check-in for my in-laws was in less than 48 hours from the time I made the call. I did finally receive an email from someone at the hotel letting me know that they were having issues with the antenna at the property which is why I couldn't get through but that it had been fixed. Tried calling again, still no answer. Because of the lack of communication, my in-laws showed up at check-in only to find out the resort is cash only. They did not come prepared to pay cash and this stipulation was NOT made clear on the expedia site or on the resort website. My husband had to call and throw a fit to get them to figure out an alternative method for payment. My in-laws had a great time (thank goodness) and said they were very comfortable during their stay, but I am in shock that the hotel does not answer their phone or respond to emails. I would not recommend this resort to anyone solely due to this.

We were so disappointed by this hotel. It is very expensive for Mexico. We really thought we would be in a resort but we cannot call that a resort. Staff not very welcoming. Towels old and with holes. Sheets with lots of spots. The all resort is old. I wouldn't mind all these things but for the price... I would expect much more.

It's a nice hotel that is right on the beach, but you can't find it via GPS. Try to get there before sunset, otherwise it is kind of a creepy drive down the unpaved road.

Awesome place off the grid a little but if thats what you want when on vacation like me PERFECT. Huge condos w kitchens and a wonderful staff will accommodate all your needs. Thanks to Allen for all the help with tours and recommendations on restaurants. If you think the road is bad try drivin in Cleveland or Detroit. Will definitely be back!!!!!!!!!

If you want to relax this is the place to go. Nice pool, great beach, friendly people. A real "laid back" experience.

We reserved a 2 bedroom apartment during New year's 2014-2015 for 3 nights. This was basically a 2 story stand-alone condo. Quite spacious and nice with 2 big bedrooms. The hotel is quite far from Celestun town and you have to drive down a dirt road for 10-15 minutes to get here. Once here late at night, we found that the place had a lot of mosquitoes. Getting out of the car to reception and checking in we were bitten 10's of times. Once inside of the condo, we spend an hour killing mosquitoes and then moved into one bedroom for the rest of the night to avoid having to kill all the mosquitoes inside. Next morning we decided to check out because there were still mosquitoes around in the morning. The setting is nice and peaceful but if you can't even poke your head out because of mosquitoes, you can't enjoy much. This is not an issue with the hotel. It's just the setting is very much in the jungle and that's how it is. We moved down coast to Campeche which was busier but does not have this issue.

I was traveling suposing you have the basic hotel services, meals, bar, waiters, attndants. There is absolutely nothing but the nature, Celestún is a beautiful place itself, full of nature and natural atractives enough for make a great place. But is not fair you think you are going to have the services of an hotel. The other thing that is not ok is that you have to pay the stay in CASH and you will not recieve an invoice or a recive. May be if you know all of this before going you will have the right expectative.

The hotel is not a great distance from the town of Celestun, but because of the condition of the road it takes about 25 minutes to drive into town. When we arrived we were informed that the onsite restaurant was closed because of the low season. We did bring our own water which is required and some food, but this would not be sufficient to feed us for a 2 night stay. Our reserved room had a king and futon but no couch as pictured for the medium sized room when booking. Therefore, we opted to cancel. Possibly during high season this hotel would work, the pool and grounds are beautiful.

Un lugar perfecto para desconectarte, muy buen servicio