9.1
Exceptional
From 30 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.2

Meal

8.8

Location

9.1

Service and Facilites

8.9

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Traveler Reviews Impiana by Roxy Hotel

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Location is 10 mins car ride from Kuching Waterfront. Not much to explore around the hotel. The hotel seems to attract mostly locals and Malaysian visitors. Hardly any foreigners (except me & my travel companion) judging by the breakfast guests. But breakfast served is good. Room quite spacious but the opaque bathroom glass panel is intrusive. You can actually see shadow movements from outside when someone is in the bathroom. Very voyeuristically uncomfortable. Overall it's value for money for guests who likes quiet surroundings.
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L***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The hotel is quite nice. I like the room, is cozy and spacy. Just needs few things for improvement: in the room, there is no face/small tower, no sandal and i booked with note check out time 2pm. No reply from the hotel, i automatically assumed approval to check out at 2pm. But I was called to ask to check out at 12 with reason the hotel is fully booked (which I doubted so). Then I barganed for 1pm. By 12 sharp, the AC in the room was off, by 12.50 the power in the room was off automatically meaning please get out immediately 😃. I think it's not a proper and nice way to do so to a guest... This is the first time I experience a unique check out situation.
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LEE C. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good. [Engaging opening sentence] [Describe your stay experience] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention the things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel location, e.g., conveniently located near...]
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A***f
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff and an interesting & delicious breakfast
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2 people find it helpful
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Beautiful hotel and interesting place
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1 people find it helpful
Ng Yi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 14 week(s) ago
Toilet smelled and hallway not vacummed. Will not recommend this.
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Accommodation's Reply
21 Jul 2025
Dear Ng Yi S, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the cleanliness issues you encountered. What you described does not reflect the standards we strive to maintain, and we will be addressing this with our housekeeping team immediately. We appreciate you bringing this to our attention, as it helps us improve. While we understand your decision, we do hope you'll consider giving us another chance in the future to provide the quality stay you deserve. Kind regards, Izzuddin W. Front Office Supervisor
Cindy T.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
A great hotel to stay. Even the wall is not too thick to handle the noise but still a comfy room.
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Martini L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
Really nice hotel. Big room. Clean. Nice breakfast. Friendly staff with good price.
1 people find it helpful
Muhammad R. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Everything was great, clean, good breakfast!
1 people find it helpful
Agung T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
Staff named Marten & Hanis, good service. Breakfast food is lacking.
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1 people find it helpful
Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The hotel staff service is very good and friendly, the room is very clean, the room is very spacious, the breakfast food is very delicious and varied. It's just a shame that on the day of check out the room we stayed in had a leak from the edge of the deck near the window, it seems like there was seepage because when we stayed it was raining continuously, and we have reported it to the receptionist and it was responded to well. for another time I want to stay at this hotel again.
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2 people find it helpful
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
The hotel is aesthetic... very modern type... everything is good... it's just a shame there's no rice for breakfast 🙏🏻
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1 people find it helpful
d***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 55 week(s) ago
Overall. It was a pleasure to stay here. The place is comfortable. The only downside is that the bathroom takes a little while for the water to stagnate. So it always feels wet.
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1 people find it helpful
R***A
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 67 week(s) ago
Clean and easy check-in service. Before time we were allowed into the room.
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1 people find it helpful
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EMIE M. A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 70 week(s) ago
The check in process is smooth and staff really helpful and friendly. Everything about this hotel is really good.
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NUR ATHIRAH BINTI HASHIM
icon-origin-TRAVELOKA
6.1
/10
Reviewed 85 week(s) ago
All was perfect except the toilet part. The toilet has a foul smell which is very uncomfortable when you are using the toilet. When we arrived, the toilet is already wet and not clean enough. The toilet bowl is dirty, the floor also dirty like has not been brushed clean. For the shower section, the water is not running down the drain and it is halfly clogged. We called the service and they immediately clean back the toilet but still the clogged was unfixed and the foul smell is still there. Overall, the bedroom and all is okay to stay.
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Intan S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 88 week(s) ago
Bagus tempatnya aesthetic & instagramable.
1 people find it helpful
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