Overall Ratings & Reviews Velvet Stays – CN Tower and Convention Center

Owner refused to acknowledge my cancellation. Very unprofessional

The apartment was very nice and clean, we had a great stay. Communication may be difficult at times but I was able to get a hold of someone eventually and they answered all my questions. The deposit was done through an etransfer and should be refunded within 24-48hrs, so we will see.

At several times the key fob stopped working and although promised by the property owners, new fobs were not delivered. This meant we would have to ask the concierge every time we would want to go up to our unit.

This is an excellent property. Extraordinary location, amenities, apartment view. All; All was excellent. From my floor I view all Toronto downtown setting. Beautiful. The apartment comfort is like your own place to live. You will find nearby attractions like the CN Tower, Rippleys Aquarius and the City hall walk away distance. I recommended 100%.

check in was poor, communications terrible. We did not get parking for the first two days as advertised, we paid heavy parking fees across the street. Veeds then charged us for parking, been calling for weeks with some promise of a refund that still has not been re embused.

Location was great. Condo and amenities were good. Check in process is not the best. The people at the building can do nothing to help you as they tell you to contact your host. We couldn’t check in until after 5 which isn’t fun after a day of travels and when you have evening reservations. Our particular condo was not very well equipped at all. Very basic, not many dishes, no TVs in the bedrooms.

I did not like the water was shut off the morning of my second night but I realize there is little the property owner can do about it.

At the last minute they change me to different location which was very far from what I booked at the first time by lying to me that it’s only one block away 2. It was more lower class from the first one I booked and pay. It is very Frustrating and unfair.

Blackout curtains would have been appreciated and although i would stay again there was room to improve the cleanliness of the apartment (224) that i stayed in. Overall i was happy with the place and would stay again

Property had amazing location downtown close to financial district and entertainment district. I would have liked coffee but there was none to be found.

I’ve stayed with Veeds prior to this stay so that says it all with being a repeat customer. The Veeds properties are fantastic and you are very well looked after with amenities. My only slight gripe would be toward previous guests and how they threat the property; careless, meaning that some things could do with a fresh coat of paint or slight repairs, that’s nothing at all against Veeds themselves though.

We loved the modern touch of the entire property, as well as the location of the property related to the areas of our interest.

The location is great. Convenient to CN Tower and Rogers Centre. We went to Blue Jays game and the short walk was easy and extremely convenient. If you're looking for the amenities and comfort of a nice hotelwith free parking this is not it. I was provided complete instructions on check in and parking so no complaint with that. This is a very nice rental condo in a large high-rise building among other units that are privately owned. We got the feeling that the owners weren't excited about renters being there. The feeling may have come from the cold personalities of big city dwellers.

elevators out of control. 1 broken and 1 not working properly. 10-15 min wait

I thought you were paying for where the apartment was located rather than facilities. I was disappointed with the apartment generally for the price and do not believe that it was value for money.

Great location. Located right next to the CN Tower and convenient to public transportation. The apartment was clean and comfortable. After touring the city all day, we loved coming back to spend time at the pool, which was also very clean with a great view of the city. Checking in was a breeze. I would definitely recommend the property and would stay there again.

The room was clean and organized. However, the check in was a bit delayed as the room wasn't ready at 4 pm (checkout time) and the wifi wasn't working.

Was a nice place, minus the fact it could have been cleaned better and there was no TV.

Was a wonderful location to catch a Blue Jays game

The property was very convenient location for my sporting events....being on 31 Floor was time consuming getting up and down....but many lounges and restaurants very close to access...overall I will be back again