When we arrived, just before the reception closed at 8pm, we were excited about our stay. We were promised a relaxing stay with a pool.....there is a pool but it's in another building and there is a steep surcharge of €10 per adult for 2.5 hours. This includes showering time. We were not aware if this on arrival. Hotels.com were very helpful rectifying this problem for us.
The reception desk had no English, that's fine, my husband has some German from his school days. However, it was the lack of available information from reception that was frustrating. She had no idea about anything in the surrounding areas including the beautiful Weltenburg Abbey which was close by. She gave us a leaflet on a beer factory and kids amusement park?? We googled the info for her and then a vague recollection seemed to appear. Totally useless.
We used this hotel as a base to explore the Danube, we did a short ferry ride on it with our 2 girls and then we saw the Abbey. We visited Nurembourg, ingoldstat, Eichstadt. We also went canoeing nearby.
Breakfast was ok. The food selection was mediocre at best. There were far too many flies on all of the food. The waitress here was gruff and very rude to us. She tutted and ridiculed us for not speaking German...then she proceeded to laugh at us and tell other customers that we have no German. She was not accommodating and didn't try to explain anything to us, quite ignorant considering we have 2 children with us. It felt awkward and uncomfortable having to eat there every morning.
The rooms were dated and quite 70s sparsely decorated. There is no air conditioning and as our bed was upstairs this was incredibly uncomfortable for 3 nights.
I would not stay here again and would not recommend it to anyone.
Customer service at this hotel is not important to the staff.