1. Small room for 2 person, with Soviet time renovation, with no view, with terrible bathroom conditions, these all didn't shown in your website when I book this hotel.
2. WiFi connection is too slow, or sometime it doesn't work.
3. Other very important thing is that swimming pool and saunas we can use only from 6:30-10:00 am, after this period I have to pay. In your website is written that this hotel have indoor swimming pool in general information about hotel, but not about abovementioned thing that I have to pay for several hours.
I have never stayed such a bad hotel and room. But I belived that your booking system was clear and costumer can rely on information and photos were showed in your website and mobile application.