Overall Ratings & Reviews Penn Lodge Hotel & Suites

I believe I would have felt better about my experience if the facility were more customer centered. I arrived post storm, 4 hours after circling Philly airport, landing in Albany for a refuel to finally realize I need as place to stay for the...The hotel experienced a blackout. There was zero information and instructions. The property accepted my reservation but couldn't be bothered to post signs. I was helped with a flashlight to my room by I believe possibly housekeeping. She was very very very nice and thoughtful. I do appreciate the act of kindness lending me her flashlight. The room was hot, stuffy...I had a terrible night's sleep. In the light of day, I've provided pictures to characterize the room. I feel if management had been less..."What could I do there was a storm" and more "We want to make your stay memorable enough that you would want to return. We'd like to charge you half price (a full comp night doesn't seem to be something they'd know was the right thing to do) for your late Thursday arrival and stay"...I would be me inclined to say ignore the man tweeking and pacing in front of your door. Ignore the ok cleanliness of the room. It was quiet after the tweeker stopped. They do smoke weed on the property. Which isn't managements fault, they don't own the outdoors. Looks are deceiving even though I did not feel safe when I first arrived and slept with a chair pressed against my door...in the daylight it wasn't a awful. The Wi-Fi connection is terrible.

Very nice accommodating staff. Bed is comfortable and plenty of space.

The things that have been renovated look great and I totally get what the property owners are working towards. There’s just a lot of work left to do. Our room was clean, there was plenty of hot water, the AC and TV worked well. There are some strong smells…like paint and maybe stale smoke? The property is now non-smoking but the room smelled like old smoke. We stopped to sleep while passing through the area … checked in late and left early. If that’s what you need, this is perfect.

Very nice staff and clean rooms.

There were both sex and drug transactions taking place in the parking lot.

I have never lodged anywhere as bare-bones as this place. It is an OLD "motor court," although I was told there are newer units. No dresser, No closet or place to hang clothes. Sparse. But it was clean and quiet, and the mattress was good.

No coffee machine. No glasses. Great shower.

There was a crack in the door which allowed flys to fly in. But overall it was a good value

Clean and comfy

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The king suite is absolutely perfect

This was an easy stay outside of Philly, but is definitely overpriced for what you get. It ends up being $150 a night due to a hidden fee at check in. Would recommend finding somewhere nicer for this price.

Very friendly staff. Clean property as well

Thanks for all you do!! Deb is the best!!!!!

Everything was cool!! Thank you

Everything is cool!!

The staff was very welcoming to me and my family

Owners are very respectful, housekeeping very respectful & well maintained

This place is well maintained, the employees are very polite.. Room are well maintained & always stocked

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