Overall Ratings & Reviews Holiday Inn Express & Suites KERNERSVILLE SOUTH by IHG, an IHG Hotel

Our stay was great! Staff was very friendly.

Very clean and well managed.

I've been to this hotel several times because it's new and quiet, but the service keeps getting worse and worse. At check in, the front desk clerk seemed like she didn't want to be at work and did not offer room service or inform me about any of the hotel's offerings. I used the gym and the on-site laundromat. The dryer took my money but did not dry my clothes; there was no 'out of order' sign posted. When I brought this to the attention of staff and management, they said there was no way to refund me the money I lost, which is ridiculous and nonsense. Even people attending your average vending machine will refund you money lost in their machine! This seemed like it would be a simple fix.

We have stayed here 4 times that we are in the area. Love that it's new. Great shower and beds. We have no complaints at all. Staff is friendly and helpful.

Great desk staff, all were very friendly, best was Devyn. She was first I've met in along time that was super social. Breakfast was good/fresh, bed comfortable, rooms pretty clean, loved the streaming service. Very quiet hotel as well.

Comfortable and clean.

Very clean room.

Nice newer hotel, clean, quiet!

The hotel.was immaculate and very accomodating Our room was fabulous, it was very spacious It would have been nice for a small bistro table to sit at

Property is new, with gym, pool., work out area, nice area, wonderful steak house close by

I was quite happy with the room and service. I did need a handicapped accessible room and the room far exceeded my expectations.

Front desk lady was very nice and helpful

Just an overnight stay, but it was very good. It’s a pretty new hotel, so everything is in excellent condition.

The associates were friendly.

Amazing. Super clean. Very friendly staff. Comfortable. Stayed in 227 and hope to return in 2026 for Clash. Thank you for your hospitality

This was a comfortable dog friendly stay. The staff was quick to meet any need including a wheelchair for our daughter who just had surgery.

This property was beautiful and looked quite new. The bed were wonderful - we sleep so well! Everything's was so clean and nice. Loved the black out shades instead of blackout curtains. The shades completely blocked out light and were private.

The staff members were superb

close to the e-way

Very clean and comfortable