Overall Ratings & Reviews The City Gate Hotel

Good location. Good restaurant. Friendly staff.

Comfy bed, good central location next to the shops and car parks. Room was plenty for what we needed.

Road works outside the property which started up early outside our window! Sii II per comfy bed and lovely shower !

The room was tired and grubby and their were pubic hairs in the bed, so not the best.

awesome rooms. lovely bar. outside space is exceptional

This was a convenient location to High Street. However, it was not clean. Gunk came out of the bathroom fan all over our toothbrushes etc. Our room was cleaned only once for a three day stay. The reception area was dirty. The fire alarm went off at 12:30 am. Had to wait outside 30 minutes. Staff was not on site. No apologies from staff next day. Would not recommend.

Room was amazing and the service was really friendly

Overall very good. Excellent food but we arrived for our 7 pm dinner reservation to be told the kitchen was closed until 7.30. After a long and difficult journey to get to the hotel courtesy of Storm Bert this was very disappointing. Even at check in we were not given this information

Staff excellent, food excellent, bedding and towels and products excellent.

Good service in a very nicely renovated hotel. Good breakfast and reasonable prices

Nice little place. Friendly staff

Lovely room and friendly staff

Quaint little boutique hotel with plenty of gathering space when traveling with others. The not so secret garden is an awesome place to eat, drink and socialize. The staff are so nice and helpful!

The property was very close to town but in a nice quiet area. The rooms were excellent and everything of high quality. The pub itself was lovely, a very cool and unique place to stay.

Our check in was lovely, as was the waitress service at breakfast but for £260 the room was in a poor state and definitely not worth the money paid. We have written an email to the property to explain our disappointment. The room was dirty and in need of some immediate maintenance and we had no hot water at all during our stay (had cold showers for our daughters graduation) We reported this but received no response at all. The poor breakfast waitress was running around trying to do everything in her own at 8:30am in the morning. Absolutely not £260 of accommodation I’m afraid. Beautiful building but not looked after or maintained.

Lovely room, super comfy bed with quality amenities & furnishing. As a solo traveller I was a bit uncertain about no night staff/security but I felt safe & secure in the end. Would stay again

Beautiful room and in a nice location. Friendly staff and helpful :)

Lovely stay, Ive stayed at citygate a few times and always very happy. The rooms are clean but cosy, with a luxury feel

All good. Rooms nice and tidy Sky to a bonus Breakfast was nice Only downer was I was locked out of room due to door lock battery dead and had to move rooms for my second night. I was only out of my room for 20-3ins so again. On issue, staff did what t

Nicely appointed room and nicely decorated. A bit of wear and tear but otherwise very good