Overall Ratings & Reviews The Pines Inn Lake Placid

The room was clean and basic. The wallpaper in the bathroom was pealing off the walls in Room 104 and the was no water pressure in sink. The tub pressure was awesome. The place needs updating, but there was construction going on in the floors above, so maybe soon it'll be better soon.

There was nobody working on site, no elevator, stairs are hard for old people. Toilet clogged and over flowed. The tv was too small. A window in the shower.

First place I have ever stayed where there was NOBODY at the front desk to greet you. They have an automated check-in process that requires you to take photos of your ID. I called the property while on my way to ask about early check-in and was told there would be a $35 charge. First time for that, too, but I was in no position to decline, given the very late check-in time of 4:00 and the fact that I was in town for an event that started before then. I was not pleased to arrive and still have to wait for a human to get a key for me, after having paid extra, and then finding that he was letting others check in just a few minutes later (still an hour early) without charging them $35. It’s a nice old hotel that looks like it used to be quite grand many years ago, but now it gives off a creepy Overlook Hotel (The Shining) vibe, especially with no people around. Needless to say, I don’t plan to return. At least I made it out alive.

Cleaner, quieter, less run-down and better staffed than anticipated - great sleep, affordable stay.

More reasonable price than most places to stay in Lake Placid (considering all i was looking for is a placeto sleep and shower). Comfortable bed, clean room and bathroom, comfortable (sun heated rooms to point i needed to open the window to cool it down. It's an older building needing some attention, but is acceptable for a place to crash.

There was no housekeeping, and I stayed for a week. The room itself was fine. There was no front desk staff, and I did not have access to ice. Asked the restaurant everyday!

As a fan of historical and eclectic places, I liked the Pines Inn a lot. There is a lot to look and the place has a whimsical vibe. If you expect luxury, this place is not for you. If you have mobility issues, this place is not for you. We visited in the winter. The parking was ample and the location is central to LP. In walking distance to several coffee shops and eateries. We also appreciated the pet friendly environment. I would go back again, the rates are fair and we prefer indulging on eateries rather than have a 5* hotel.

No elevator only stairs and a lot of them. No handicap access. No one at the desk. No help from management, even by Phone. The first night we were awoken by water pouring into our room because of a broken fire system pipe (Not a Fire.). We were soaked as well as all our luggage. There was water flowing throughout the stairways and the ceiling. When we got to the lobby no one would speak to us. They were more concerned with the noise disturbing other customers and were only interested in getting the alarm to stop. We waited as long as we could for help but as it was the middle of February and we needed to get to a warm room and dry off, the fire department recommended a couple of places that may have a room. It was now one in the morning so with no help from management to be found we left and were lucky enough to find a room and began drying out at Two in the morning. The next day we returned to the pines to discuss things. They said we would be responsible for all charges because we left and they now had a room available. We were told we didn't canceled correctly. I told them our room with water pouring into it canceled not us. The manager said that's their policy. I said I wanted a full refund and as of yet neither the Pines nor the Booking company has refunded a dime. It’s crazy to involve an attorney but this management company is terrible so they give you no alternative.

It’s an old timer with lots of character. It has great lobby and great room (fireplace, old leather furniture etc. I like that kind of hotel.

Affordable and great

Dirty, dilapidated, dry rot, mold, holes everywhere. It was marginal when I last stayed there three years ago. Not sure anyone has even vacuumed the place since then.

Overall nice and quite.

The only way to talk to anyone at the front desk was in a email or text , very inconvenient when i was trying to get checked in or when i was trying to lengthen my trip

It was very old overall. Staff were nice except there were very few people working. The beds are loud and old/unstable. The bathroom was not very appealing either as the shower barely worked. No microwave or fridge. There is a nice large lobby though to hang out at with coffee and tea.

We like everything but the fact they have no elevator and we have bad knees and the tv kept buffing, and couldn't watch it most of the time

Dusty, dated, smelly bed cover, previous occupiers rubbish in the bin, very little water coming out of the shower, poor sound proofing, window blind was broken. Awful room

Cold in room. Slept in hoodie. No hot water in sink. Needs major updating. Redneck Bistro was great. Mattress was comfy. Need heavier blankets in winter. If I stayed again I would bring a sleeping bag.

There was a lot to like ... the location is good, the hotel was clean, the parking lot was kept clear of new snow. But it's hard to get past the age of the building. There is a definite musty odor, but it's not too strong and is expected with a building this old. The floors are also quite slanted. I felt like I was walking down hill going from one side of my room into the bathroom. The thing I disliked the most was not having anyone at the front desk. I was told that I would get an email on the day of check-in to provide instructions. When I didn't receive anything, I emailed the hotel. I received a response pretty quickly, but was just told that there would be an envelope on the counter inside the hotel, with my name and room number written on it. Inside was my key. An actual key with a room tag on it. Overall, it was okay. I really just wanted to place to sleep and shower and that's what it was.

We were grateful for the friendliness and accommodation of the staff to our requests. This hotel is in a great location and the lodging is comfortable and clean. It is a work in progress as they are renovating it over time, and it has excellent bones. The food at the restaurant next to the lobby was very good! If you're traveling to the area and plan to spend most of your time outside, don't want to spend a fortune, and don't need a five-star hotel rating - I can happily recommend this location!

The rooms need updating, but everything was clean and location is perfect and the price is right