Overall Ratings & Reviews The Swan Hotel

The lake and views were great!

Lovely stay fantastic staff and breakfast….. Quirky room loved that the floor was on a slant.. Room had everything you needed in it, even had a bug zapper and Bluetooth speaker so you can play your own music. Lovely to sit by the Thames have a drink and watch the boats go by if ever in the area again would definitely stay here again…

Lovely location with friendly helpful staff

As an American, being able to stay in a building constructed in 1598 was a treat! The building has been maintained and updated but retains the spirit of the original era. My room was right above the pub so it was loud for a bit but the pub closes at 11 and it got quiet at that point. My balcony also looked out over the Themes and I saw rowers shooting along it all morning. The restaurant also offers yummy vegan options. I will definitely be back.

Love this hotel! Always great, friendly service. Excellent breakfast, good restaurant and pub, and lovely sitting by the river.

A thoroughly enjoyable stay: friendly, attentive staff; small but pleasant room; good beer in the bar; nice food at dinner and breakfast. The weather was fabulous during our stay and it was lovely to have the river view from our bedroom and the dining room, and to sit out on the terrace for pre-dinner drinks.

Super friendly staff.

I had a lovely stay! Great location right on the riverside, good food, tasty breakfast. Staff were friendly and welcoming. The room was cool with nice toiletries and coffee/tea facilities, the only thing was the shower got the floor really wet and the bathroom door handle was coming unscrewed (I was in room 10.) I’d stay again and totally recommend this hotel.

Small hotel, quiet, out of the way but not isolated, has good walks swans swimming and a staff quietly comfortable with what they do. Its just a stones throw from Heathrow. You won't do better.

Everything went better then expected. We picked this hotel for its location and convenience to Heathrow Airport. It had that and a whole lot more. The coolness of being along the river with the awesome view from our room and a great restaurant too. Mason checked us in and was a big help.

Such a gorgeous setting on the Thames. Great buzz and lively bar Extremely professional staff all round Very comfy bed and the option of sitting out on the balcony overlooking the Thames We will definitely be back!!

Excellent - fantastic staff, great location, very dog friendly. Great room with a balcony overlooking the Thames. Breakfast was excellent too.

Every single member of staff we met made us feel special on our visit. They were so kind and helpful. The service was swift and efficient. The hotel was very clean and comfortable throughout. Great value for money. The choice of breakfast was very good and delicious. The parking outside, although limited was very well priced (council owned, but you pay in the hotel). We will recommend to others and hope to return.

Staff is friendly and best breakfast in Staines area. Room was clean and comfortable.

Rooms are lovely now it’s been redone, nice little balcony view too. Breakfast was hit and miss to be honest wife didn’t eat hers as wasn’t great salmon and eggs.

The decor was so cute and quaint. Easy from the airport with delicious breakfast. Service was kind and on top of it.

Great overnight getaway in their largest river view room. Great staff and food. Lovely top-end Teapigs teas and coffees in the room. This is a very old building so expect squeaky and sloping floors. Wamr rooms (almost too warm), although could benefit from double glazed windows in the bedrooms to cut out some of the noise from people talking on the pub terrace below.

Lovely room in a lively establishment. Great service and the food in the restraint was excellent.

Stayed due to close location to Heathrow airport. Lovely, historic hotel next to the Thames. The room was very clean and well presented , with a lovely en suite and balcony. Good facilities and thoughtfully designed to make best use of space. The bed was comfortable, though a little small (Queen). If I return I would choose a larger room. Not a criticism, just simply a personal reality for a taller couple 😂. The restaurant is excellent and bar homely. All in all a great stay.

Great location and very friendly helpful staff