My first time in China, and surely was an experience. Hotel is quite pleasant and located in a very nice area. Language could be a communication problem in having your request met and satisfied. It is helpful and advisable have a phone with a translator from Chinese (Mandarin) to English and vice versa.
I will most likely return back to this Holiday Inn next time I visit Jinan as long as the price has not skyrocketed and the facility is still well maintained.