Overall Ratings & Reviews InterContinental Hotels CENTURY CITY CHENGDU by IHG, an IHG Hotel

Beautiful place. Amazing food. Gorgeous staff (women and men alike) and all are kind and respectful and clean and helpful. All have translation apps and try genuinely their best to communicate in English with me without sounding like it's a chore. One recommendation I would add is clear restaurant sifns\brands labels with map guide with "you are here" markers\checkpoints. I spent hours trying to find the entrance to the cafe and Italian Bistro after already trying the 5th floor restaurants. And the hotel is huge. If there was supposed to be a trail outside, o couldn't find it due to lack of signs. But i am only nitpicking because I needed any excuse to enjoy the lazy 5 star life instead of walking around :)

good view, and clean and contemporary. Though english speaking of the staff is kind of bit challenging to understand.

The room is a bit rundown: door lock can’t be closed, dusty surfaces, cigarette smell even though it’s a non-smoking room. Poor cleanliness too: hair around the basin, and worst is the anti slip mat in the shower area (the bottom of the mat is full of mould and bacteria). Otherwise, view from the room is superb, overlooking the park and quiet.

Special thanks to restaurant supervisor Nancy, for her warm and welcoming personality, knowledge and professional attitude of the very highest standard. I hope the management recognise what an asset they have.

The restaurants did not have many vegetarian dishes or options available. Some "vegetarian" dishes were flavored with bacon! You might want to consider at least some vegetarian options from the menu--not necessarily the buffets.

Great hotel, great staff. The amenities I used were top notch. The gym and locker rooms were clean and spacious. The "cafe" in the lobby courtyard is beautifully landscaped and the breakfast buffet is well stocked, fresh and tasty. The room was large, clean and well appointed. Service at all levels was pleasant and helpful, even through language barriers (I speak only two words of Chinese). I highly recommend becoming and IHG member if you haven't already. The perks are real. Our deluxe room (1 step up from basic) was on a club floor with a nice view, large bathroom, comfy bed and pillows. I didn't wake up with neck or back ache once (rare) even after miles of daily walking. Taxi service, lobby ATM and cash exchange machines, nearby restaurants and convenience stores- it may not be the center of Chengdu, but it's a great location and very convenient. I'd 100 percent recommend this hotel and it's staff

The Ventilation system in room is bad; could smell smoking from other rooms; and the room temp set at 23C but was extremely hot and stuffy with smell of smoke the whole time

Nice hotel but we had a lot of problems with the room and the staff, who did not speak any English just had very little customer service expertise. Too bad, could be a great hotel.

Most things we like about this hotel is spacious room, comfy bed and good environment in hotel also various choices of breakfast to enjoy. Not really impressed with the service, no help from staff with the luggage and the check in took too long.

This is one hotel in China that has got it all right. I give this hotel a 5/5. Fantastic Service, Excellent breakfast, Really good room decor, Comfortable bed and Great location located right next to the Exhibition center.

A nice hotel in Century City part of Chengdu. If you have business here it is the best place to stay in the neighborhood. Hotel was well taken care of, good selection of dining options, breakfast buffet was large and well stocked with Western and Eastern Dishes. Room was comfortable and spacious, although the automatic shades were very noisy (not a big deal). If I had to go back to Chengdu and had to be in Century City area, I would definitely stay here.

convenient location both to city center and the airport, hotel in good condition with spacious room and dining environment, but service needs to be improved, food were served cold without refill, cups for breakfast were all gone by 9:30 in the morning, and lack of flexibility when check out

I was here on business for 2 nights and I wish I could have stayed longer just for this hotel. Very very lovely.

The food and beverage qualities are disappointed, the foods are not delicious. The staffs are not friendly. As I cannot take spicy foods, and the vicinity of the hotel location is not favorable, since, the restaurants and bars are limited as well.

Great facility, good service. Concierge very helpful. Front desk girls struggle with English, in fact I had paid the hotel in advance through Expedia, and they charged me another $ 326 when I checked out, they used the voucher that I signed when I checked in. I contacted American Express and they are investigating it, I will reserve final judgment on my review.

I would not recommend this hotel and rarely complain about a hotel. The design is over the top but the hotel service and condition was terrible. Example: We pulled up late at night with loads of luggage and the Bell Hop just turned way to talk with his friends and was not interested to even welcome us, let alone help carry anything... that essentially was demonstrated over and over at the hotel. The room smelled like mold as well and the WiFi signal was very bad. The location is not in Ancient City.. it's in a separate high tech park well away from the city and anything interesting.

really nice hotel, clean comfortable and great location

Very close to Chengdu Global Center, business trip. Great location, breakfast buffet. Please note this is not the Intercontinental located in the GLobal Center.

The hotel is not known by the tourist advisory desk at the airport, and the signage is poor when you arrive at the right address. The hotel is an excellent hotel in many dimensions, and the staff always try to help and please. Great comfort and excellent service. Not practical if you intend to visit Chengdu by walking around since it is located in the new century city aggregated around the global expo center which is in the periphery of the very large Chengdu city.

easy late check in and early departure----even a little.breakfast box