z***i

Business

8.8

/10

Reviewed 16 hour(s) ago

The location is quite comfortable and strategic, suitable for stopping by when you have out-of-town business to Ciputat.

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Verified Traveler

9.4

/10

Reviewed 2 week(s) ago

A very pleasant, shady, cool atmosphere.

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Accommodation's Reply

02 Nov 2026

Dear Valued Guest, Thank you for your positive review of Hotel Nemuru Ciputat. We greatly appreciate your compliments on our service and comfort. We sincerely hope to welcome you back for an even more memorable experience. Sincerely, The Management

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Nur R. N. A.

8.4

/10

Reviewed 2 week(s) ago

The staff is friendly, but the room size is not very spacious for the deluxe type.

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Accommodation's Reply

02 Nov 2026

Dear Valued Guest, Thank you for sharing your stay experience. We are delighted to hear that you enjoyed your stay. We have informed the hotel of some unsatisfactory issues and have forwarded them to the relevant team for improvement. We hope to welcome you back again with even better service. Sincerely, The Management Team

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D***i

8.4

/10

Reviewed 2 week(s) ago

For this price, it's not bad, it's quite good for the price.

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Q***l

10.0

/10

Reviewed 3 week(s) ago

The staff is friendly and pleasant and it is clean.

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1 people find it helpful

Accommodation's Reply

02 Nov 2026

Dear Valued Guest, We are delighted to have provided you with a memorable stay. Thank you for your kind compliments on our staff. We sincerely hope to serve you again with the best service. Sincerely, The Management Team

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Bagja G. S.

10.0

/10

Reviewed 3 week(s) ago

Great, I've been a regular stayer here.

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Accommodation's Reply

21 Oct 2026

Dear Mr. Bata, Thank you very much for choosing Hotel Nemuru Ciputat as your regular accommodation. 😊 We are very pleased to know that you feel comfortable every time you stay with us. Your trust is the driving force that motivates us to provide the best service on every visit. We hope to welcome you back to Hotel Nemuru Ciputat again. See you next time! Sincerely, Hotel Nemuru Ciputat

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N***a

8.3

/10

Reviewed 3 week(s) ago

They said you can check in early in the morning, but you still have to arrive at the location at 2 o'clock.

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1 people find it helpful

H***I

9.7

/10

Reviewed 3 week(s) ago

Great and make us happy, thanks.

1 people find it helpful

Accommodation's Reply

21 Oct 2026

Dear Guest, Thank you for your kind words! We're delighted to know that you had a great experience with us. Your happiness and satisfaction mean a lot to our team. We look forward to welcoming you back to Nemuru Hotel Ciputat for another pleasant stay. Best regards, Nemuru Hotel Ciputat

Verified Traveler

Business

8.6

/10

Reviewed 4 week(s) ago

The bedsheets were dirty with stains, but other than that they were fine.

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Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Nemuru Ciputat Hotel. We apologize for any inconvenience you may have experienced. Your feedback is invaluable to us and will help us improve the quality of our service in the future. We hope to welcome you back again for an even better experience. Sincerely, The Management Team, Nemuru Ciputat Hotel

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K***n

7.0

/10

Reviewed 4 week(s) ago

The room does not match the one in the photo.

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Accommodation's Reply

19 Oct 2026

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A***i

Business

8.2

/10

Reviewed 4 week(s) ago

I often hold events here and stay here often. The location is strategic, but the one downside is the confusing room number placement. The bathroom is so-so, but the hospitality is okay.

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Accommodation's Reply

19 Oct 2026

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P***i

Transit

8.0

/10

Reviewed 5 week(s) ago

Ordered a king bed but was given a twin bed, hmm.

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1 people find it helpful

Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Nemuru Ciputat Hotel. We apologize for any inconvenience you may have experienced. Your feedback is invaluable to us and will help us improve our services in the future. We hope to welcome you back for an even better experience. Sincerely, The Management Team, Nemuru Ciputat Hotel

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Lucky L.

9.7

/10

Reviewed 6 week(s) ago

Good 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Customer, we sincerely thank you for leaving a positive review of Nemuru Hotel Chiputat. We are deeply grateful that you were satisfied with our hotel's service and comfort. We look forward to your return for an even more memorable experience. Thank you. Sincerely, Management.

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H***n

Business

8.5

/10

Reviewed 6 week(s) ago

Friendly staff, new building, quite satisfying stay here, it's just a shame that the toilet is outside the bedroom, although it's quite private but it's a hassle.

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1 people find it helpful

Accommodation's Reply

19 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Nemuru Ciputat Hotel. We apologize for any inconvenience you may have experienced. Your feedback is invaluable to us and will help us improve our services in the future. We hope to welcome you back for an even better experience. Sincerely, The Management Team, Nemuru Ciputat Hotel

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Verified Traveler

Staycation

10.0

/10

Reviewed 6 week(s) ago

Parking is convenient and spacious, and the service is also very friendly and excellent.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, We are delighted to receive this positive review. We are pleased to know that your stay was a memorable experience. We hope to welcome you back again soon. Sincerely, The Management Team

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R kristy

Transit

8.4

/10

Reviewed 6 week(s) ago

The staff is friendly but the service is slow.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for your positive review and feedback. We are delighted that you enjoyed your stay with us. We have forwarded your suggestions to you for immediate consideration and improvement. We sincerely hope to welcome you again in the future and provide you with an even better experience. Sincerely, Management

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V***d

Business

7.5

/10

Reviewed 6 week(s) ago

Couldn't borrow a plate and spoon, so I ended up eating fried rice with my hands :(

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2 people find it helpful

Accommodation's Reply

19 Oct 2026

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a***a

Business

9.1

/10

Reviewed 7 week(s) ago

My third time here, I got a room with a street view. It was great for enjoying the city lights at night from the provided work desk. The only downside was the water heater was a bit faulty, and there were no facial tissues in the room when I checked in. Otherwise, no complaints.

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1 people find it helpful

Accommodation's Reply

28 Sep 2026

Dear Valued Guest, Thank you for choosing Hotel Nemuru Ciputat for your third stay. We are delighted that you enjoyed the view of the street and city lights at night from your dining table. We appreciate your feedback regarding the hot water and facial tissues upon arrival in the room. This feedback is very important to us and will be forwarded to our team for consideration and improvement to ensure your continued comfort. We are deeply grateful for your continued trust in us. We hope that on your next stay, we will be able to provide you with an even more comfortable and memorable experience. Sincerely, Hotel Nemuru Ciputat

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Verified Traveler

Business

6.5

/10

Reviewed 7 week(s) ago

The first room I was given was quite disappointing. The bathroom door handle was broken, the toilet was quite dirty, and the walls were peeling (apparently due to humidity). However, the staff was quick to move me to a better room. I booked a room that included breakfast. The main course was bland, but thankfully, there was an omelet.

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1 people find it helpful

Accommodation's Reply

28 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Nemuru Ciputat. We apologize for the inconvenience you experienced in your first room, particularly regarding the bathroom door handle, the cleanliness of the toilet, and the condition of the walls, which certainly did not reflect the level of comfort we strive to provide. We appreciate your appreciation for the promptness of our team in assisting with the room change. Furthermore, we have taken your feedback regarding the taste of the breakfast menu into consideration and will work with the relevant team to improve the quality and variety of our offerings. Thank you for your detailed feedback. We hope that your next stay will be even more comfortable and meet your expectations. Sincerely, Hotel Nemuru Ciputat

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Lalu A. P.

9.4

/10

Reviewed 8 week(s) ago

Comfortable, clean place and cheap price.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you for your positive review. In the spirit of Omotenashi, we are committed to providing sincere and attentive service to all our guests. We look forward to welcoming you again with the unique warmth of Nemuru. Sincerely, The Management

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Nemuru Hotel Ciputat

Overall Ratings & Reviews Nemuru Hotel Ciputat

8.8

8.8

8.6

8.9

8.8

Traveler Reviews Nemuru Hotel Ciputat