Overall Ratings & Reviews Hampton Inn by Hilton Cancun Cumbres

Muy buena área. Súper céntrico.

Great for our purposes. No negative feedback

The hotel is within walking distance of multiple shops for pretty much all of your needs. There is also a shopping mall right across the street. The staff were incredibly friendly and helpful. I really enjoyed our stay. Thank you Hampton Inn!!

staff was kind and helpful, when needed, including cleaning crew, kitchen team and security outside at parking area.

Overall good, we had to change rooms because the electrical went out on the room but the staff quickly got us another room

Nothing was unique about this property, probably the only Hampton Inn that doesn't meet the Hilton Standards.

Clean, good breakfast, walking distance to convenience stores, restaurants and pharmacies. We took uber as main transportation and it was great and affordable

I had not realized that parking was not free. It wasn't expensive but having to pay every time I left was a pain.

The hotel is a 3 start the room were decent, bathroom shower could use some cleaning. Beds were comfortable. The room Has space to open your luggage. It’s far from the beaches and getting an uber back is really expensive.

The hotel is situated in a nice location surrounded by various amenities however this must be the worst Hampton by Hilton I've ever stayed in. The receptionist was okay however the room facilities and breakfast options weren't great. The next day they happened to not replace our towels and left us without any towels after coming back from excursion. I had to call twice to resolve this issue. The tap was missing a sink plug, the toilet didn't flush properly, and the shower base had mould in the corners.

We liked the location, and the staff, and the cleanliness of the place. We had issues with the air conditioning and clogged bathroom, fortunately they fixed it right away.

Hotel is well situated and clean. Had some maintenance issues with toilet not functioning properly. Overall it was a good hotel.

Very hard to communicate we are English

Not worth the money

Overall it was ok. It took much longer as I expected to check in as there was one one person behind the counter . Room was ok and wasn’t too bad in terms of cleanliness but bedsheets were terribly old and felt scratchy and rough to the touch. It was very itchy

Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected!

The staff was great and the breakfast was fresh and good tasty

Good opportunity to grab items from shopping next door.

Nice hotel very clean and surrounded by restaurants which means that we dont have to take the car to get kunch or dinner.

Great place