Overall Ratings & Reviews Hilton Garden Inn Charlotte/Ayrsley

The stay was not bad but we didn’t have a key card for the first 24hours we had to have the manager open door for us. The bathroom needed an update the roof had some mold on it.

We will visit again.

Nice hotel. Staff were great.

Great place nice staff very clean

Property and surrounding area was very nice.

This is a very nice property. Would stay again.

Beautiful clean property, the Service at the desk was top notch.

Great experience

We got put in a handicap room the bed was hard as a rock the shower sprayed everywhere this was the worst night stay I would not recommend to anyone!!

Perfect location and a safe area ❤️

My stay was good the lady who checked me in was excellent however the next day I did not receive a receipt when I checked out So I called the hotel to get emailed a receipt the person who answered the phone tried to tell me i did not stay there on tohse dates and would not email my receipt so i had to report her to corporate and they emailed my receipt

I am writing to formally express my deep dissatisfaction with the sanitary conditions and overall experience during my recent stay at your hotel from June 6, 2025 to June 8, 2025. I want to first acknowledge the professionalism and warm presence of the front desk staff who identified as Day. She was exceptional from her delivery, attempt to rectify the matter and allowed me to feel as if my needs were heard and would be addressed. No complaints in that area whatsoever. My fiancé and I are business owners and would desire our employees to model the customer service we experienced in our interaction with her. Unfortunately, the condition of the rooms and public facilities was far below acceptable standards and caused significant discomfort for my fiancé and I who were in town from a five hour trip to celebrate his birthday. Charlotte is an area we frequent however this hotel was recommended to us. Upon entering the assigned room, I found what appeared to be feces or blood stains on the sheets. The floor and walls were stained, adding to the unclean environment. Additionally, the bathtub was cloggee making use difficult. Furthermore, the lobby bathroom was in a disheveled state. When I used the restroom at approximately 7:15 pm on Friday, I observed waste in the toilet in stall 1, and a tissue with red residue placed directly on the toilet paper roll in stall 3. Out of 5 or 6 stalls, 2 were some what clean. When I returned to use the restroom again at 8:42am on Saturday, t

Amazing hotel. Very clean definitely 5 stars

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Very clean and updated. Wonderful property! Tyasia , the front desk clerk who checked us in, is wonderful and greeted us each time we passed by the front desk. She needs to be rewarded for excellence beyond reproach. I traveled for 45 years in my career all over North and South America weekly and she ranks in the top 1% of any customer service I ever received.

Perfect

So there was a $150 security deposit upon showing to check in that I was never aware of before hand when I booked online and called right after booking to ensure it went through fully and to get my confirmation number so that was not great. In the room the bling was broken inside as well as both side wall lamps and I had to take pictures and report that right away so they wouldn’t blame us. The water pressure was very bad and the bed was hard and squeaky. The breakfast was ok but I stayed 4 days and only ate it once because it wasn’t worth $17 which online it claims it’s only a $10 breakfast bar. I wouldn’t come back I did enjoy the pool but it was wayyy smaller in person than in the pictures. Hilton can do better

Great location. There are restaurants nearby. The place was clean and in very good condition. The breakfast was good and they bring you your drinks to the table so you don't have to make multiple trips to the breakfast buffet when your hands are full.

Highly recommend this hotel

It was a great stay!