Overall Ratings & Reviews DoubleTree by Hilton Dallas - Farmers Branch

Warm and friendly greetings and adjusted my reservation timely and accurately.

Favorite place to stay

The hotel is very nice both the inside and outside. The staff was very friendly when we checked in. We had no issues besides the air conditioner not really kicking on. By the time we got back to our room it was late and just dealt with it. No big deal. I would definitely stay here again!

Beds are super comfy, staff was quiet and not a lot of hallway noise.

We love staying here. The bar is fun

It was great!

Overall stay was amazing

Clean rooms, friendly service and there was no noise so I was able to rest and enjoy my stay.

Guests were inviting people over the pool area and had a party which went on until midnight with loud music . Food was terrible people were bring dinner and breakfast in from other places. The walls must not be insulated well because everything could be heard in the rooms when the toilet flush, tv , conversations.

Like always room was super clean,

The hotel does not prepare appropriately for large groups and as guest, we pay the price!!! They had a large reservation for a high school basketball team and the “coaches”. Instead of clustering the group so the chaperones can monitor the players, the hotel spread them out in two separate floors. These kids were running the halls, knocking on random doors and bouncing the ball until 4am!!! We were not able to sleep at all the 2 nights that we stayed. On top of this, the weather was 91 degrees and the ENTIRE air conditioning went out on the hotel, 5/17/25. We were never offered any free breakfast or even an apology!! This was supposed to be a fun weekend get away to sightsee and enjoy but we were miserable the entire time due to lack of sleep!!! HORRIBLE EXPERIENCE

Room service never came to clean my room all of the days that I was there

Nice place too rest for a weekend ,,

We enjoyed our stay overall. Friday night the kitchen closed before 10:30pm. That was supposed to be last call but they had already closed. Closing time was 11pm.

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Love the lake area

Loved the water and hot, fresh, warm chocolate chip cookie upon checking in! I would definitely stay again

One of fav locations since it offers a balcony Lakeview. I was disappointed the air would not adjust past 74 so sleeping was uncomfortable Also the keenex only had 2 tissues so the room was not fully prepped after the last occupatant. Which puts into question how clean the rooms really are. Front desk was not welcoming low energy. Check in was fast and cookies are always nice. The balcony and peaceful Lakeview are my only reason to rebook.

Hotel was good. However, Bar/Restaurant personnel needs to be more attentive to customers. After a long trip, I was planning to dine at the hotel restaurant, however, after waiting for some time, I was ignored by the person at the Bar. He didn't even acknowledge my presence. I desired to leave and dine at a local restaurant.

This is always my go spot when I just want to get away and clear my mind. I love this spot because of the lake.