9.1
Exceptional
From 158 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.3

Service and Facilites

9.0

People often mention about The Capital Hotel Surabaya
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Bedroom (21)
Room Space (20)
Staff Friendliness (18)
Surroundings (17)
Ambiance (17)
Accessibility (15)
Hotel Area (15)
Bathroom (13)
Check-in/out Time (11)
Variety (11)
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Traveler Reviews The Capital Hotel Surabaya

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Customer reviews
S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Bib and room is clean with teras. Good breakfast and staff friendly. Recommended to stay at the Capitol hotel for all travelers.
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m***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
good service thanks you for all staf hotel
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Comfortable, decent breakfast, close to food places, but far from laundry.
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Accommodation's Reply
05 Aug 2025
Dear Mr./s M*a, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you were satisfied with everything we have prepared. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.
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Z***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
friendly and very helpful staff
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Accommodation's Reply
05 Aug 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya. Warmest Regards. Paramita, Front Office Manager.
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's really good even though it's an old hotel. It's clean and comfortable. Next to the hotel are L*Wson, B**gerk*ng, and many other restaurants worth trying. Thanks
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Accommodation's Reply
24 Jul 2025
Dear Valuable Guest, Warm greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your review of our hotel. We are pleased to hear that you are overall satisfied with the facilities and the strategic location, especially the cleanliness and comfort of The Capital Hotel Surabaya. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
My few nights here were very memorable. It's close to a 24-hour convenience store and there are plenty of restaurants next door. I'll definitely stay here again next time. Thanks.
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Accommodation's Reply
24 Jul 2025
Dear Valuable Guest, Warm greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your review of our hotel. We are pleased to hear that you were overall satisfied with our facilities and our strategic location. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The AC cools quickly, it is recommended to add carpet to the room floor to make it more aesthetic.
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Accommodation's Reply
24 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you are satisfied with everything we have prepared, thank you for your feedback, this will make us better in the future. We look forward to your next visit, we will ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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Bambang S.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Exelent hotel, comfort to sleep, delicious food, big room , clean room, clean hotel area
+4
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Accommodation's Reply
24 Jul 2025
Dear Mr. Bambang, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our facilities and service, especially our cleanliness and food. We look forward to welcoming you back for another comfortable and memorable stay, Should you need anything during future visit, don't hesitate to let our team know. Warm regards, Paramita Front Office Manager
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
the bathroom is a bit strange, there is a tap below and a shower, when opened, water comes out of both. I don't know what the tap below is for. Do I have to use a bucket? the food is less varied and please maintain its cleanliness, because there are *sorry* flies perched on the fruit. for the service it's okay, I extended for 2 nights and was given the same room, even though in Traveloka there was no choice of room and price that I wanted.
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Accommodation's Reply
24 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you are satisfied with the service of our staff, thank you for your feedback, this will make us better in the future. We look forward to your next visit, we will ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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Endy W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Clean and comfortable, friendly staff
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Accommodation's Reply
24 Jul 2025
Dear Mr. Endy, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you are satisfied with the cleanliness, comfort of the hotel, and the friendliness of our staff. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya with our next visit. Warmest regards. Paramita, Front Office Manager.
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Paramita C.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
there are repairs so it's a bit disturbing but if I go to Surabaya I will stay here again hopefully there will be no more repair noise
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Accommodation's Reply
22 Jul 2025
Dear Ms. Paramita C, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us at The Capital Hotel Surabaya. We apologize for the inconvenience during your stay with us due to the disturbing renovation noise. We will work better to resolve the issues you complained about. Thank you for your feedback and look forward to staying with us on your next visit. We look forward to your next visit, Ms. Paramita. We can ensure your visit is more enjoyable and as expected. Best regards. Paramita. Front Office Manager.
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B***o
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
actually the place is really nice, the atmosphere is also authentic. the view from the balcony is also really nice. but there is a tall big man staff who delays the checkout and while the others give the check-in card back to the room. this feels like a target. please sir, use the Hospitality SOP which is Smile, Greet and Greeting, we feel uncomfortable sir.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you enjoyed your stay in our Executive Room. Each of our staff takes their role at the hotel very seriously, therefore we apologize for any inconvenience during your stay with us. We will work harder to resolve your concerns. Thank you for the information provided, this will make us even better. We look forward to your visit. We can ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager
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B***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 8 week(s) ago
the room is good for an executive class, but there is something that makes it uncomfortable.. from the man who was wearing a black shirt at that time until the guy who came home (he said he was told to wait) after checking the room but unfortunately he was taking care of someone else. So why should I wait.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are pleased to hear that you felt comfortable staying in our Executive room. Each of our staff takes their role at the hotel very seriously, therefore we apologize for any inconvenience during your stay with us. We will work better to resolve the issues you have complained about. Thank you for the information provided, this makes us even better. We look forward to your visit, we can ensure your visit is more enjoyable and as expected. Warm regards, Paramita. Front Office Manager.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Clean and comfortable hotel, good facilities and friendly service. Quite surprised with the price but got a satisfactory hotel.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking your valuable time to give us a positive review during your stay with us at The Capital Hotel Surabaya. We are delighted to hear that you are satisfied with the cleanliness and comfort of our hotel. Excellent service is our priority. Thank you for the compliments given to the staff for their responsiveness and friendliness. This gives us positive energy in our work. We look forward to your next visit. Best regards. Paramita. Front Office Manager.
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Z***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
Only stayed for one night. The location is close to amenities like some food chain stores, the room is clean, and the service is really good. It's a good value for money, just some fixtures in the room and bathroom are a little outdated.
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our strategic location and Hospitality. We apologize for any inconvenience caused by the bathroom. Your suggestions and input will be used as evaluation for us to be even better in the future. Hope to welcome you back to Surabaya in the near future. Warm regards, Paramita Front Office Manager
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Maybe every online order needs to be checked again, and the check out time is a bit long, but the rest is ok. Thank you 😊
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Accommodation's Reply
22 Jul 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you are satisfied with everything we have prepared. Thank you for your feedback, as this will help us improve in the future. We look forward to your next visit. We will ensure your stay is more enjoyable and meets your expectations. Warm regards, Paramita, Front Office Manager.
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G***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Second stay at this place. It went quite well. The location is a bit far from city attractions, but at least they have Burger King, Yoshinoya, Lawson, and Wingstop next door.
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Accommodation's Reply
05 Aug 2025
Dear Our Valuable Guest, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our facilities, especially our strategic location. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Warm regards, Paramita Front Office Manager
H***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, I have stayed here many times The hotel AC is cold, the room is clean
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Accommodation's Reply
26 May 2025
Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking your valuable time to give a positive review during your stay with us at The Capital Hotel Surabaya. Glad to hear your satisfaction with the facilities and cleanliness of the hotel rooms, excellent service is our priority, thank you for the compliments given to the staff for their friendliness, this gives us positive energy in working. We are happy to await your next arrival. Best regards. Paramita. Front Office Manager.
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PRATIWI R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 18 week(s) ago
I love the hotel, but the parking space is not too big. The room is clean and good. For breakfast, I am a bit disappointed. The restaurant was not too crowded. I requested 2-3 times for filling the corn before but she only said yes but there is nothing there until we left. Saya sarapan setengah 9 and ended at 9.
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Accommodation's Reply
28 Apr 2025
Dear Mrs. Pratiwi, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our cleanliness. Thank you for your suggestion and We will work hard to improve internally for all your input and it will be our management concern. Thank you for sharing your experience because this will make us better and better in the near future. Furthermore, there is no pleasant thing to do but to welcome you back here and let you ensure everything is in line with your expectations. Warm regards, Paramita Front Office Manager
Y***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Good, tasty, comfortable, and very satisfying.
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Accommodation's Reply
28 Apr 2025
Dear Our Valuable Guest, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your willingness to provide a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and ambience of The Capital Hotel Jemursari Surabaya. We look forward to welcoming you back. Best Regards. Paramita. Front Office Manager.
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