Overall Ratings & Reviews KOI Resort & Residence Da Nang

Delicious breakfast, beautiful view, friendly staff. My family and I are very satisfied. Will come back

The resort lacked service staff, and by the afternoon the room had not been cleaned or refilled. My trip was not very satisfying.

Worst resort experience ever, dirty room, extremely dirty, dusty, dead mosquitoes everywhere, and mosquitoes flying all over the room. Called the reception 5 times to request to clean the room, but it was not until late afternoon that someone came to clean. The bedroom has 2 rooms with shared toilets, very inconvenient, in the private room there is no mirror, no trash can. The bathroom has no place to hang towels or clothes hangers. I don't understand how it can be designed like that. The only plus point is the beautiful space outside the resort and the delicious, diverse breakfast buffet. Will not come back.

I booked a room for February 3-4, according to the rule, check out is at 12 noon on the 4th, but that morning I checked in, then checked out before 12 noon but the hotel said the room was full because I didn't arrive on time.

Koi Resort & Spa Da Nang deserves 10/10 for a perfect vacation. The resort has a peaceful space, luxurious rooms, diverse services from spa, infinity pool to rich cuisine. Dedicated staff, convenient location near famous tourist attractions. This is an ideal choice for a relaxing and classy vacation.

The installations are great. However the staff is very unprofessional and unprepared. In other words poor service, poor communication + problem solving skills and very poor English.

Everything here was great! I will come back next time.

Not too bad but for 3.8 million a night it's really nothing special.