Beautiful hotel but staff so unfriendly; no communication just functional, which makes the difference between being made welcome, coming back in the future, or saying no will look elsewhere! We are guests in your hotel, you are a service industry, be welcoming (grit your teeth) and hope we will return! We travel a lot and love local hotels with friendly ambience and we do return; but here well not is sure! Room excellent, food very good but would be made more welcome going to prison!! (an assumption!!)