Overall Ratings & Reviews Extend-a-Suites - Extended Stay, I-40 Amarillo West

We got to the hotel, and the whole place smelled like marijuana. We were hesitant but when ahead and checked in. The room was so gross. There were cockroaches in the bathroom. We promptly left.

This property is in poor condition. There was black mold in the bathroom in the tub/shower and on bathroom walls. The ceilings were falling apart. I took pictures if interested

Polar Express was a terrible experience should never stayed at this motel this motel is very very very garbage thank

This place is a dump. Every word for unclean applys. Roaches in the bathroom. Nasty carpet. Bathtub had been patched numberious times. It would be better to sleep in your car.

People working at this hotel are not very friendly. When i got into the room there brown roaches crawling on bathroom mirror. I got my stuff and left. Would not recommend this place.

Poorly operated

Good value, and clean room

Group rented 3 rooms. One room had a mouse, all three rooms had roaches. Roaches were everywhere, including the hallways. Noticed problems after paying and was told no refunds. Many other problems. Not safe for children.

Horrible the desk assistant was very under qualified for the job, rude she was actually cursing at me when I asked for my money bakk because the Room were unsanitary there was huge wholes in the ceiling in the bathrooms and they were not suitable for renting out to people at all it was embarrassing and uncomfortable

Old

The GM was very rude and mean overall i did not enjoy the stay.

There roucher bug in room

Had a great day for the Price. Sheets were white, had lots of water pressure. The building is undergoing some maintenance and I’m sure soon it will look great.

The property is under construction and none of the advertised amenities are available. No breakfast, no restaurant at all. Pool has been drained. Only a few rooms are even inhabitable. Our first room had no water pressure, toilet would not flush & bath tub was horrible. They moved us and the second room had decent water pressure but I still would not even step into the tub to shower. The bed & linens were good, fridge was cold & AC worked well. Once the remodel is completed it might be a good property but it should not be accepting guests now. Aug 2, 2024

Tub looked filthy (although I was assured it’s not) and the shower knob pulled right out of the wall (it was puttied in). There was toilet paper already in the toilet as though someone forgot to flush and there was a giant cutout in the ceiling that was poorly repaired. The light barely worked and the fixture was covered in dead bugs (on the inside). This is not a professional hotel operation. People were nice enough.

Just terrible, dirty, toilet screamed the entire time and water leak the window on the first floor was absolutely terrible and unsafe just not good at all

I could see the hotel was under construction but the room they gave me was awful.. it was dirty covered in dust and had a strong mildew smell. The fridge was dirty and there were plenty of roaches to go around. The furniture is busted up and there are holes all in the walls and curtains and a big gaping square hole over the shower. The shower is extremely outdated I had to use a cup to wash the soap off of me and the tub was disgusting. I placed a towel down to shower. As I also mentioned before there were a lot of roaches and different types of bugs. They have a strict no refund policy after you have purchased and they don’t show you the room. They staff weren’t rude but werent friendly . The pool is drained so don’t count on that. Roaches in the lobby entrance and paint chipping and wood and trash and cut up carpet in hallways and stairways.

There was a couple of roaches in the room. The door had a gap and it made us uncomfortable. The windows had the lock broken. In the shower up on top of the ceiling there’s an area that they might of fixed but it’s not covered properly.

It kind of fit in Amarillo. Run down motel and a trashy city. Amarillo has got to be the dump for surrounding cities. Trash everywhere.

Staff difficult to contact. You have to call to contact staff even during day time. No breakfast or coffee before checking out. The handicap corner room smelled like stale cig smoke, mold and urine soo bad I had hard time to sleep and woke with sore throat which is not normal for me. Was told that I could see my car if I park at dumpster where a homeless person lives and tow away signs are posted. I would definitely not stay at this Ext Stay again. Better to pay a bit more for a better nights rest.