Great food, breakfast buffet was amazing! Their massage center was top notch, both me and my wife got the 60-min massage twice.
Certain staff were not attentive at all. Didn’t get the luggage to room for an hour after 2 calls and had to walk to the front desk to get it. Got a wrong order at the restaurant, forgot wake up call for our 430AM flight leaving Goa, and also messed up final billing. Then the cab we booked through the hotel to the airport was late by 15 minutes. Didn't allow us to enter the pool because my wife didn't have swimming costume, but is something we never were told in advance (we live in the US and are used to wearing whatever is comfortable, and not obscene clothing) and there was no facility onsite to rent costumes. The staff was never able to articulate rules properly and how to work with rules.