Overall Ratings & Reviews ibis Styles Serpong BSD City

The room was okay. It was nice. Only one cigarette was in the hallway. I booked a non-smoking room, but was given a smoking room. This was very disappointing.

ibis is a budget and no frills hotel which lives true to its name. The service was good and staff were friendly. However, I didn't feel that the bedsheet were changed every day. Apart from that, the shower screen can't be fully closed which is annoying as water from the shower area gets splashed out to the dry area. The walls were thin and not soundproof. Breakfast was decent though selection was rather limited. Overall an ok stay which I feel could have been better if the rooms are soundproofed.

Staff friendliness, hotel location, food menu, overall it's good.

A very comfortable hotel, with polite and well-organized staff, clean, and fragrant. Overall, good. Thanks.

Staycation is the best because it's not only complete for children, but parents can also join in the fun. Anyway, you won't regret staying here, the staff are all friendly.

The hotel is new, from the lobby to the parking lot it's quite far but a golf car shuttle is provided, so be careful not to leave anything behind, the room is clean and looks new, overall everything is okay, except the towels are dark grey so they don't look hygienic, and the smell is really bad, I didn't want to use the towel because I was insecure

If possible, access to the parking lot other than by boogey car, there is access for pedestrians that is protected from heat and rain.

It's a pleasure to stay here.. I've stayed here twice... the kids really like it... the rooms are nice, the food is delicious, the staff are friendly... oh yeah, it's just a bit lacking if it's a 4-star hotel but there's no welcome drink... because I feel sorry for the guests waiting in the lobby... keep up the good work, Ibis Style BSD

All delicious, friendly from all staff. Please give them a good reward for working well..

location, hotel facilities, price, service, food are all very good. there is a gym and the parking lot is spacious

The location is very strategic. There are also many food variations.

Hotel with quite a pleasant atmosphere. Friendly staff who are very helpful to guests.

quite recommended for family and kids.. but lacking for information to customers about the PS or playground facilities that are available every weekend. in terms of parking, it's okay because we can be taken by buggy to the hotel lobby. for the swimming pool and park, please pay attention to their safety, because when we went there, there was a child who slipped on the stairs leading to the playground.

The hotel is very pretty with lovely staff. Great for couples and families.

Love the convenience to go back and forth from ICE, AEON and Ibis for an event. The hotel lobby is decorated beautifully with fun colors and their staff is friendly. The pool is nice and the in-room dining has lots of variety. Some room for improvement: The TV volume is stuck at a very low level, we can barely hear anything from the bed so we didn't end up watching Netflix. This is probably because the room is not soundproofed (We can hear foot traffic outside) a Also in-room our fish and chips arrives soggy and cold, like it has been left for 20+ minutes before arriving :') While their burger is delicious, we don't recommend the in-room dining if you're starving. Overall a B+! Thank you for helping us stay,

Could hear my neighbor turn on his shower, phone vibrations, doorbell, opening of door, and chatter.

Ibis Style BSD City Hotel is one of the hotels with the best service.

recommended hotel for staycation

Great for short stays when working in and around BSD. Room soundproofing could be improved.

standard only, the sound in the room is not good, the people next door talking can be heard disturbing your sleep, and the food at breakfast is standard, it would be better if it was in another hotel, the swimming pool is also very small. Can't play PS on weekdays