Very disappointed with this stay experience, back to book again because the first experience was very impressive. But this time really disappointed, just because of late check in at 11 pm given the remaining room. Clearly I booked a week ago for a deluxe type room, but was given the remaining room because the deluxe room was released to another guest, sorry but we are hoteliers who understand OTA procedures, even a no show guest does not mean that the room that has been booked can be released, and what is more disappointing, the receptionist in front of the hospitality was not there, not even saying apologize, innocently just answered that the room was occupied. It's not a matter of price difference, but attitude does not pay much. No need to have a star standard room to get friendly service at least a smile. Thank you for the last experience. The room given was also full of mosquitoes.