The hotel staff is very unfriendly, the service is very bad, the room is very smelly, the sheets and pillow cases are never changed, and the worst thing is that I have made a payment through Traveloka when I arrived at the Mulia Tiza Hotel, they didn't accept it, they said they were no longer working together and I had to make another payment, I feel cheated and my funds have not been returned by Traveloka.