Check-in process was quick. Darren at front desk is friendly and very helpful who helped us enrollment of the hotel program, gave the suggestions of nearby gourmet and attractions. The vibe of the hotel is relaxing. Decoration and furniture are delicate. Room is clean, comfortable and in between luxury and practical. We got an ocean-view room. I particularly enjoyed sitting on the window seat to enjoy the view of the city and the ocean. Worth to mention is that the hotel offers a sparkling water machine (it also comes with selection of cold and ambient ) on the hall way instead of bottled water which is eco-friendly. We love the idea and enjoy the sparkling water so much. We used the gym, the hot spring, and the sauna area which are well-maintained. All in all, we had a great time while staying with this hotel. Especially Darren who treats us like friends telling the story behind the designs . Thanks to Darren Huang making a big plus to our wonderful time in Hualien.

The hotel is new and seems to have some growing pains. The room was huge, very well designed and comfortable, as were the available amenities (pool and spa). However, there was no food service available in the hotel other than breakfast, which was unusual for this large 5-star quality hotel.

Go now! The hotel is incredibly beautiful - the lobby design was spectacular. The rooms are spacious and thoughtfully designed. The onsen / gym and pool area are lovely, too. The hotel opened recently (Dec 2024?) hence the condition of all aspects of the space is flawless. There is a visible challenge for the hotel due to the earthquake which has affected tourism in Hualien: the guest numbers were shockingly low for such a fantastic hotel - but this also meant that the sky bar was only open on weekends (disappointing) and the bakery on the ground floor was yet to open - there is limited dining options and no room service, too. A lot of the staff feel very green - but I guess management are running the property on a lean team through this challenging period. The breakfast I’m sure will slowly get better as more guests visit and you can see they have the facilities and space to cater for a huge amount of guests. The value for money is incredible and would definitely go back - highly recommend a stay especially while these rates are still available!

Very new property. High scale, friendly staffs, good breakfast buffett.

Outstanding services at the desk!!! Personalized information and guide made us at home. Please award Jack who took good care of us during our stay! Delicious buffet breakfast! Stunning interior architecture in the first-floor lobby area!