after I booked this hotel, I wasn't immediately given the pin. while to be able to enter the room you have to use a pin & there was no guard on duty. about an hour sitting on the floor in front of the room, before finally someone from the next room came out of the room & helped us to be able to call the owner with his cellphone & use Japanese. don't know if the fault is on the hotel / traveloka. because other guests booked through air bnb were immediately emailed the pin. the room is narrow, the roof is very close to the top bed. but it's quite clean.