9.2
Exceptional
From 68 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.2

People often mention about Reotel At Citraplaza Nagoya Batam
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Family Friendly (6)
Ambiance (5)
Hotel Area (5)
Distance to City Center (4)
Bedroom (4)
Staff Friendliness (3)
Wifi (3)
Surroundings (2)
Activity Option (2)
Room Space (2)
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Traveler Reviews Reotel At Citraplaza Nagoya Batam

Number of reviews per page
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40
Customer reviews
R***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff was helpful... I forgot a document in my apartment unit, and Mr. Yuda helped me find it and keep it at the reception. Thank you so much, Mr. Yuda, for your kind assistance.
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E***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the area is very clean and comfortable.
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s***n
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
The room is poorly maintained... lots of cockroaches... and when we checked in we took 2 rooms for the children and parents but we were given rooms on separate floors and no access card to the children's room... we had to go back and forth to the reception if we wanted to go to the children's room... it was a hassle.
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Accommodation's Reply
24 Jul 2025
Thank you for your review. We apologize in advance, based on the reservation we received, there is only 1 room reservation and Reotel ensures to provide all access per unit/reservation if the room reservation is made through the Reotel at CitraPlaza Nagoya platform. Please help to ensure again whether there is a technical error either from us at Reotel or other booking agents if there is no access granted. Thank you.
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R***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The best, really 👍👍. Next time I'll stay here again 🥰
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R***R
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Reotel the BEST pkk nyaa 👍👍 I'll come again when my trip to Batam for sure 👍🫰🥰
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Rian A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
There are no chairs on the balcony of room 38 23 hmmm
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Cheerylee W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Definitely will come back again for my next trip
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Rina B. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Strategic location, quite comfortable and clean room
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Hadi S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Nice place for staycation with family right in the down town. Recommended for everyone.
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff is nice, friendly, and the hotel is also okay and clean. Thank you.
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T***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The place is nice, clean, safe, comfortable, close to everywhere. If you want to find food, it is also close to Nagoya Food Court. The service is also good, friendly.
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1 people find it helpful
chakira F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was a great stay at the Citra Plaza Nagoya hotel.
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Y***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 12 week(s) ago
Disappointed with the hotel, because I had to pay a fine.
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Dianjunita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 16 week(s) ago
The hotel staff are friendly, the room facilities are not according to the photos, there are no chairs on the balcony, the photo shows the type I ordered, there are half a pair of room slippers 🤣, empty table tissue and no shampoo (are they really not provided) there are used drinking bottles in the refrigerator (maybe from previous guests that weren't thrown away) I wanted to complain straight away, but I was too lazy, so that was it. Just a B first experience.
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4 people find it helpful
Bian M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The hotel staff is very helpful & the facilities and rooms are quite good. The only thing lacking is maybe a partition between the shower and toilet. Overall top rate for a stay. Thankyou
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E***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
It's really cool, affordable price, good facilities, very clean swimming pool, very friendly and helpful staff
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1 people find it helpful
S***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
comfortable staying here.. will come here again sometime, customer service is good, the staff are friendly
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1 people find it helpful
A***b
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
great to there is no information to take a bath in swimming fool..
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R***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
It's really fun, the place is clean and comfortable. I want to come here again next time. Hopefully I can get more promos and discounts.
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1 people find it helpful
i***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
nice, clean, comfortable, I think I will book here again xixi
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2 people find it helpful
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