Sincerely, Thank you for your valuable feedback. Our room includes a black box containing a toothbrush, toothpaste, comb, and razor. The box is labeled "Toothpaste" and has two portable cups on the lid. We appreciate your suggestion and will strive to improve our room layout and related services to provide you with a more comfortable and user-friendly experience. We look forward to welcoming you back again. Thank you.

We deeply regret the less-than-satisfactory experience you had during your stay at Cat Anh Hotel. The unfortunate incident was caused by shortcomings and negligence from our Housekeeping Management Department, which significantly affected your overall satisfaction. On behalf of the entire hotel team, I would like to extend our sincerest apologies. We have taken your feedback seriously and have thoroughly reviewed and rectified our internal processes to ensure that such issues will not occur again in the future. Thank you very much, and we wish you health, happiness, and success.