F***a
8.5
/10
Reviewed 6 day(s) ago
Very impressive, friendly staff, clean and comfortable place.
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MAXONE DUMAI
Explore MAXONE DUMAI
Overall Ratings & Reviews MAXONE DUMAI
Traveloka (443)
9.1
Exceptional
From 443 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.7
Location
9.1
Service and Facilites
8.9
People often mention about MAXONE DUMAI
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Bedroom (44)
Staff Friendliness (43)
Room Space (41)
Distance to City Center (39)
Ambiance (39)
Bathroom (38)
Accessibility (30)
Family Friendly (30)
Hotel Area (29)
Taste (28)
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Traveler Reviews MAXONE DUMAI
Number of reviews per page
20
40
Customer reviews
A
Ary
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and very helpful with the check-in process.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Aree, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ms. Aree
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Ahmad J.
8.8
/10
Reviewed 4 week(s) ago
Cool, just be consistent so it's okay.
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Accommodation's Reply
21 Jul 2026
Dear Mr. Ahmad, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ahmad
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F***a
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the hotel is clean and comfortable, the swimming pool is large and clean.
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Accommodation's Reply
28 Jul 2026
Dear Mr./Mrs. F., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Mrs. F.
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Y***i
5.0
/10
Reviewed 6 week(s) ago
What we ordered on the app wasn't the same when we arrived at the front desk. It could have changed itself. It was just awful. This is the first time I've encountered a hotel like this. We ordered something different on the app, and when we arrived at the hotel, it was a different experience. So disappointed!!! Just once.
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Accommodation's Reply
21 Jul 2026
Dear Mr./Ms. Y., Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team. Regarding room requests, we now have available room types to choose from. If you have any special requests, please write them in the request section so we can strive to meet your needs. We are committed to continuously improving the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you again. Mr./Ms. Y.
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En
Euis n.
6.7
/10
Reviewed 6 week(s) ago
The cleanliness of the room, sheets, bed covers, and towels needs improvement. The soap dispenser is stiff and the soap is difficult to dispense.
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Accommodation's Reply
09 Jul 2026
Dear Mrs. Erz, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again. Sincerely, Mrs. Erz
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W***a
Leisure
5.7
/10
Reviewed 6 week(s) ago
Please keep the room and bathroom clean. Everything is dirty, including the towels, which are unusable. The sheets are also dirty. Please pay attention to everything.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. W., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We will forward your rating to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you again. Sincerely, Mr./Ms. W.
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S***i
9.4
/10
Reviewed 8 week(s) ago
The rooms are clean and comfortable. The toilets are also clean. The staff is friendly. The central location makes it easy to get around.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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BI
Bintang I. T.
Business
9.7
/10
Reviewed 8 week(s) ago
The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bintang, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bintang
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BZ
Bravo Z.
10.0
/10
Reviewed 8 week(s) ago
The hotel is very clean and comfortable. The breakfast is also delicious.
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Accommodation's Reply
09 Jul 2026
Dear Mr. Bravo, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bravo.
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S***Y
8.5
/10
Reviewed 11 week(s) ago
Clean rooms, location in downtown Dumai.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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en
eyraa n.
Transit
9.7
/10
Reviewed 12 week(s) ago
overall perfect ! I love it !!
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Accommodation's Reply
02 Jun 2026
Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era
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S***G
Business
10.0
/10
Reviewed 12 week(s) ago
The atmosphere is comfortable and full of memories.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
Business
10.0
/10
Reviewed 12 week(s) ago
Absolutely perfect and definitely recommended
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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S***G
Staycation
10.0
/10
Reviewed 13 week(s) ago
The hotel is relatively new and the rooms are nice, the facilities are complete, and it is close to the city too.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.
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R***n
7.2
/10
Reviewed 14 week(s) ago
The hotel was okay in the city center, but it didn't live up to expectations. I couldn't borrow an iron, and the technicians didn't show up when I asked for help fixing the TV. The rooms were on the corners of the floor and dusty. It's a shame that, despite being an art hotel, the management wasn't up to par. The food was okay, and the ambiance was good.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. R., Maxone Dumai Hotel would like to express our sincere gratitude for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again.
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D***i
10.0
/10
Reviewed 15 week(s) ago
Nice, comfortable, and strategic location.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Ms. D.
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R***y
9.4
/10
Reviewed 18 week(s) ago
Great, the receptionist is very friendly, the people are all friendly.
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Accommodation's Reply
23 Apr 2026
Dear Mr./Mrs. R., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again. Mr./Mrs. R.
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sh
suwarno h.
10.0
/10
Reviewed 19 week(s) ago
The hotel staff were very friendly, making it easy for us to get from check-in to check-out.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Suwannano, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Suwannano
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ai
ade i. P.
10.0
/10
Reviewed 19 week(s) ago
Good facilities and friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Ade, Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Ade
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Number of reviews per page
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40
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