Overall Ratings & Reviews Independent (SPHC) LONESTAR SUITES by IHG, an IHG Hotel

It was ok had

I booked the King suite and ended up with a full-size bed. Confused why I had to pay so much for a full-size bed when I booked a king studio.

It was good experience.

Well i drive with my family order 2 beds and sofa bed. Sooners i arrive from guy, told sorry but the only got king size. He will cancel and told me go on. I calling fkr my refund and they telling lies. Super frustrated i never expect terrible experience. Hotel was in construction and not bath available.

Facility is unprofessional. Cancelled on me one hour prior to checking in. Staff was rude and unhelpful.

Always felt welcomed staff was sweet.

Property is older but great for the price. Room was really big with lots of room with a sofa in the room. Nothing fancy at all but good for the price.

The staff was very sweet i will definitely be comming back. Made me feel welcome and i felt right at home.

The bed had springs in it i could feel had a dip where i was supposed to sleep so slept crossways on bed. It said i had breakfast but they never put any out. But on a good note they kept it clean it was run down in places that showed .it was convenient and the price was so so .staff was very nice .

No cups, not even to use to brush your teeth. No hangers. There is a kitchenette but NOTHING in any drawer or cabinet. Dishwasher stunk, everything worked but this is not a nice place. Yes, it is a cheap place but it is way more rundown that it appears in photos and the overall rating is WAY to high. More like a 6.0 in my opinion

Restroom was drity.. microwave doesn't work...tv is barely holding on abd the restroom light dosent work right and the light in front dosent work at all.

For the price I paid, I am very disappointed. No USB jacks, dim lights, bad tv position, iron didn't work, BUT!!!! The bed was comfortable

When checking in, the guy behind the counter was not very welcoming. When entering the room, half of the lights didn't work. The ice trays in the fridge had some kind of melted substance in them. In the morning some woman who I'm assuming worked there tried to enter our room without knocking, she had a key (NOT housekeeping). Thankfully we had the security lock in place. When I went to the door she was telling me in horrible English "check out is at 11." (It was 10:30a, we were still gathering up our things). I said "ok, I know". Then she told me to go to the desk to check out. Again I told her, "I know". We decided to hurry up and get out of there. On the way out, we rode the elevator down, my companion went to the right to exit and move the car to the front entrance, I went straight towards the counter. The woman behind the desk was yelling at my companion "what's your room number? Hey! What's your room number?" I stepped into view and said the number. She stopped, looked like I had surprised her. I said "and we are checking out" (11a on the dot). She just said okay and took the card keys. All of the staff were rude, it wasn't clean, and being right on bay area where all of the restaurants and shopping is, I expected better. It was definitely not worth the stay and I won't be returning.

The kitchenette was run down, stovetop was rusty. The kitchen/desk chairs had white stains all over them. The floors were wet. There were no pots, pans, dishes or silverware in the kitchenette and one of the main reasons we picked this place was so that we could cook while we were there. The halls smelled of weed and cigarettes and the place was noisy. Constant knocking on doors inside and loudly revving engines outside. Based on pictures and price, we expected a much nicer experience.

The water in the bath area was scalding hot. Toilet did not fill up when flushed, used hot water from tub to fill up toilet bowl. No sheets on the fold out bed and the mattress was very stained. Had to get linens from office. People in parking lot playing football at midnight.

Pretty nice place to stay for a decent price. Wasn’t the cleanest but was good for the price.

Staff was friendly and accommodating

It was supposed to be a suite. But no dishes cups , and the grab and go breakfast was a insult.

The room was small in the bed and TV was too close together. I kept on hitting my leg on the bed because the TV was too close.

Microwave didn't work, guy at the front counter told me there was nothing he could do, looked clueless. Empty beer cans in the elevator and just overall not clean.