Staff were extremely helpful & the free Roam bus ticket was fantastic. Large rooms with lots of parking. We were very happy there

Excellent and reasonably priced hotel

This is a higher end hotel here in Banff. It’s very nice but I’m not sure I would call it premium. Room we had was a balcony with mountain view. Very nice view and balcony, except you are also looking directly into other people’s rooms below as well. The room itself was spacious enough, bathroom is quite nice and the little sink coffee bar was quite cute. Fridge is tiny so don’t expect to put much in there. The coffee and tea they offered was quite nice but I’ll get to the quirks later. Fireplace in the room is also quite nice. But here are the issues. Heater/ air con unit is really loud. I know this is common but for a higher end place maybe I expected a better system in lieu of a window unit. The bed. Very spacious and general comfortable except you’re sleeping on a plastic wrapped bed so every movement made a squeak. Was weird. The bed is also right beside the door and there is literally no insulation, so every noise, door opening or talk in the halls felt like it was inside the room. Our door was also crooked so this didn’t help. Also the rooms were not full in our tower (B). Yet they somehow put use right across from a family with a colic (or neglected) baby that cried constantly from 6-8 pm. We almost complained but we decided to take the high road. You would think they could isolate this family but… whatever. Check-in. Great overall but we were tired and just wanted to get in out room but they ask you what coffee and tea you want and hand pick everything for yo

Our stay was excellent. I loved that the hotel is located at the quieter end of the strip, which made it feel much more peaceful and relaxing without the noise and crowds. The hot pools were spacious and beautifully maintained, and the overall property felt modern, clean, and well cared for. The views were spectacular! Waking up to the mountains were amazing. The staff were also incredibly friendly and helpful throughout our stay, which made the experience even better.

Excellent. No better spot in Banff.

Incredible stay! Great rooms , restaurants fantastic , hot tub the BEST

Staff was super friendly, in room coffee was great. Ride on the city bus line making getting around prefect. On site parking and restaurant.

The hotel was extremely clean and have a wonderful view from the hot pool.

Clean room ,beautiful view

Absolutely loved our stay won’t be the last time either!

Hot tub great

Super clean room, hot tub was so relaxing and well maintained and views from the room were amazing!!

Clean, modern, restaurant is great! Only complaint would be the tv was very very basic. No ability to us apps or even stream. I know no one goes to Banff to watch tv but when it is time to just chill for the night or have some down time something with more options would have been appreciated.

Friendly staff, very clean rooms, and restaurant located in lobby was excellent

Outdoor pool / hot tub area is incredible.

Over rated, over priced

Staff were nice

Had a great stay. Staff friendly, room was clean, hot tub was awesome, spectacular views.

This is an excellent hotel with amazing view and hot spring was stunning. Bed are comfortable restaurant with KYLE OUTSTANDING !!! We live in London Ontario I am sure we will come back. We wanted stay 2 more night but the price was double than we paid in expedia and receptionist forgot to mention about price match tho but It did not take any star or feeling off because of it !!

Excellent place, definitely stay again