Overall Ratings & Reviews Landmark 81 Luxury Apartment

The room is not like the picture on the app, when I asked, the staff said there were no rooms left, then they were silent, ignoring the guests' calls and messages, they did not reply, I booked for 3 days, on the 2nd day they said they would check out for other guests to stay and then refund the remaining 2 days to me, but now it has been more than 10 days and they are still silent and have not refunded the remaining 10 million to me. The service is too bad.

The room is not like the picture, the furniture is old, the floor is peeling, the picture shows the bedroom view overlooking the city but in reality the view is overlooking the wall. The furniture is completely different from the picture 100%, when calling to change the room, the answer was that there was no room and there was no other solution. The service is too bad. I accidentally booked for 3 days on the app and it said I could cancel, but when I went to cancel, I couldn't cancel.